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Business Profile

Screen Printing

Custom Printz

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/20/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 29 custom printed t shirts plus a zippered hoodie for a family reunion from Marcus on July 13th 2022. I paid 464.00 for the shirts and another 30.00 for the hoodie which he said needed a separate receipt. I paid a total of 494.00 in cash to Marcus and have a receipt for the transaction. They were being printed the day before the reunion and when I picked up there were several issues. The shirts in my order were from at least 3 different manufacturers resulting in various shades of the chosen olive green color. The point of ordering reunion shirts was to have matching shirts for the reunion photos. At that point it was the day of the reunion, (July 29, 2022) too late to re do anything despite the almost 3 weeks lead time required after placing the order and paying for it. Also, the sizes of the ladies style shirts were extremely small and hardly fit anyone. At least one shirt was printed off center. The hoodie was never made. After numerous phone calls to Marcus he promised to print the ladies shirts over in larger sizes and supply the hoodie. I gave him the new order and he has stopped responding to my contacts. I spoke with the co owner of the company and she acknowledged the problem. Marcus reached out right after that and has again not printed the replacement shirts and hoodie. He is not responding to me again. There is more but this is the brief version.

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