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Business Profile

Sports Cards

MVP Sports and Games

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I pre-ordered some merchandise from MVP on July 27, 2023. MVP sent me the merchandise twice, in two separate packages, both addressed to me. I was not home when the post office delivered the packages. Pursuant to both Florida Statute 501.0113 and 39 USC 3009, such merchandise is deemed to be a gift and the sender cannot demand the merchandise back or charge the recipient. Nevertheless, MVP began a campaign of harassment via e-mail to have me return the merchandise. Over the course of this, MVP (1) cancelled my account with them; (2) cancelled other orders I had with them; (3) told me that if I wanted to discuss the matter with their attorney, they would "set up an escrow account" and have their attorney bill me for his time; and (4) that they would report me to collections for the value of the unordered merchandise if I did not return it. I returned it only because I didn't want to have to initiate a two-year long lawsuit under the Fair Credit Reporting Act to fix the credit reporting issues that would result from their conduct. I have all the e-mail correspondence showing these violations, as well as proof of a cease and desist letter I sent them that they ignored. As a result of their conduct, I was damaged by (1) having to return the merchandise that was gifted to me pursuant to state and federal statute; (2) I was constantly harassed by their customer service rep via e-mail; and (3) I had to pay to ship the product back. Please contact me via e-mail if you need further information or documentation. Thanks in advance for your investigation.

MVP Sports and Games is NOT a BBB Accredited Business.

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