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Business Profile

Storage Units

Storage Sense

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I needed to find a storage when I got here from Tennessee. I went online and tried to rent a storage for storage sense unfortunately it said error and that someone else rented unit after I put my payment info in . It kept repeating error so I chose to go with **** storage on ******** ** , which I had no problems. I have stage 4 ******** so I am in and out of hospital a lot , so I didn’t notice they charged me 174 and 139 and 15.90. I went to office spoke to ***** , he saw the errors told me he contacted his boss that I will be receiving a call, which I didn’t told him I never had a storage with them . Never received a call , next month same thing . I call the customer help line which ***** who answered said she sees there’s an ongoing issue and since the manager never called she was going to have the district or regional manager to call me , I did call storage sense , ***** tells me that there’s a pending refund for $595 , I ask him to print it I will pick it up , and I went when I got there there’s a screen at counter that shows you what ***** was doing and it went from $595 to 139 only , he said he couldn’t do a refund or anything. ***** called me and said I was to receive a refund of 517 after 139 refund . I am still waiting. Need help , they made my account negative and the stress is affecting my health . I am current at *** room **** . Thank you help me get my refund back .

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