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Business Profile

Uniforms

The Uniform Outlet

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/23/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10/21/23 Paid 101.96 When checking out I was not informed that I could not return and there was no clear signage in the store. The associate put the receipt in the bag with out telling me their policy and she was aware that may not be the the correct size. They didn’t have the correct size in sorry. They only offered to order it for myself to pick up with store credit or give me store credit. I live 2 hr away.

    Business Response

    Date: 10/27/2023

       Unfortunately, we only have a 30 day exchange policy only within 30days with tags attached and receipt. This is stated in all fitting rooms, on the register counter and on the wall behind the register as well as on the bottom of the receipt. I have attached the receipt so you can see that on the bottom it does state no refunds. Also I attached the receipt that shows you did get a refund on a giftcard for $46.98 after this purchase was made. 

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