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Business Profile

Gutters

Everything Gutter
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/30/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had Everything Gutters replace my gutters. When I arrived home, they had already put the front gutter on my house. They didn’t run the gutter off the side of my house as it previously had been. They ran the gutter downspouts down the front of my house which looks bad. I requested it changed but they said they couldn’t do it. Jimmy wanted me to wait and see how I felt and if I could live with it. He said if they changed it they would charge me for doing it. He also said I should have told them where to run the gutters. Not sure why they wouldn’t ask the homeowner if they can change the look of their house. I had no idea I would have to request the same gutter style I HAD. The second issue I have is the rain coming off the back of my roof is creating a waterfall off my garage. I complained to Jimmy and he said I need a guard. I have lived here over 20 years and never had so much water coming off my garage. I recently noticed the pitch of my gutter is wrong. They have it so the rain water from the roof heads towards my garage roof. It should be the other way around. Now I am concerned my basement will get water in it and my foundation will be damaged. Very shoddy workmanship. I would like this corrected if nothing else. I will work on videoing the next rainstorm we have.

    Business Response

    Date: 10/31/2022

    All of our work is 100% Guaranteed for Life. We will always do what we can:). Please be patient ever any issues please call my cell, Jimmy ************ We truly love our customers:)

    Customer Answer

    Date: 12/01/2022

    This is follow up to my complaint #********. I did contact Jimmy and never received a response back. I resent a message and will call him on Monday. I hope this gets resolved.

    Business Response

    Date: 12/01/2022

    Unfortunately nothing can be said on the matter please see past response. Any service issues please call us directly all work is guaranteed for life, thanks Jimmy:)

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