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Business Profile

Book Publishers

Future Publishing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Book Publishers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Future Publishing emailed me a notice in April 2023 that my monthly magazine subscription of print and digital for ******* ** was going totally digital only. Because I wanted the monthly print copies and there was a price difference for a digital only subscription, I contacted their customer service regarding a price adjustment to my subscription. The customer service department only offered me a cancellation and a refund ($34.44). So, I requested a cancellation and refund. They told me it would take a 10 business days for them to refund the amount to my ****** account. I waited and there was no refund yet to my ****** account. I contacted them again and then they told me they could not refund to my ****** account because my subscription was beyond 90 days. They promised to mail me a refund check within 30 to 60 days. So, I waited again and no check arrived. I tried contacting them again and they are ignoring my emails.

    Customer Answer

    Date: 08/30/2023

    I haven't received any communication from the company regarding my refund request.  Please make my complaint public.  If you need further information from me, please don't hesitate to contact me.

  • Initial Complaint

    Date:05/27/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 6th, I ordered 2 items from Future Publishing Ltd, the receipts for which I have included with this claim. One of the items arrived in a timely fashion, the other (***** ******** ***** ***********) has not been delivered. After the first 9 weeks of non-delivery, I contacted the seller and they stated that a glitch in their system prevented the item from being shipped, that it had at that time now been shipped, and asked that I wait another 5 weeks for delivery. After another 5 weeks of non-delivery, I contacted the seller again and requested resolutions for the issue, to which they offered to either refund the item or to ship it again, and I requested a refund. The seller subsequently refunded $8.99, to which I claimed was an inappropriate partial refund for an item which cost a total of $29.99. Over a series of e-mails, I have provided the seller with a copy of my receipt from them detailing the total amount paid for the item and a confirmation from PayPal that a total of $59.98 was transferred to Future Publishing Ltd. Additionally, the seller has confirmed that they received $29.99 for the successfully delivered item (Teach Yourself Modern Landscape Photography), yet continue to insist that they received from me only $8.99 for the non-delivered item. So, despite my receipt from them, my confirmation from PayPal, their own confirmation of the amount received for the successfully delivered item, and the price listed on their website as €26.99 for ***** ******** ***** ***********, they refuse to complete the refund. I would like to receive from Future Publishing Ltd the remaining total of $21.00 for a full and complete refund of an item that has failed to be delivered after 20 weeks since the order confirmation.

    Customer Answer

    Date: 06/10/2023

    To Whom It May Concern,

    My dispute with Future Publishing has been resloved through ****** and my complaint can be closed.

    Thank you for your time,

    Thank you for your time,
    *********************

  • Initial Complaint

    Date:12/09/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted Future Publishing three times in the past in order to have them stop sending me their magazine subscriptions sales forms in the postal mail. In 2021 and 2022; I returned these subscription requests back to them, indicating that I wanted to be removed from their postal mailing list. I also called them ***************) in October 2022 and asked the same thing. but yet I continue to receive their unwanted sale ads in the postal mail with two more coming in just the past week (December 2022).

    Business Response

    Date: 02/07/2023

    I apologize to the consumer.  We certainly do not want to send correspondence to anyone that does not want to receive.  I will have them removed from our marketing database immediately.

Future Publishing is NOT a BBB Accredited Business.

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