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Natures Pillows, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Natures Pillows, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Natures Pillows, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/24/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 2 pillow nuzzles and pillow covers for them on 2-23-23. I cancelled the order within one hour of the order and received a email confirmation of the cancellation which I have enclosed a copy of. A week later I noticed that my credit card was charged and I called them. The customer service agent told me that the charges were a pre authorization and would fall off in 7 to 10 business days. They never did fall off! I disputed the charges with my credit card company. Yesterday (04-19-23) I received an email saying my order was shipped and I would receive them today. I called the company again and the agent told me they have no record of the items being shipped and the order had been cancelled. My credit card company told me that they have not received a response from pillow nuzzle about the charges that were disputed. If I receive the pillows and send them back I will have to pay shipping. When I speak to them they are very uncooperative. I want a full refund and a prepaid shipping label to return the items if I do receive them.

      Business Response

      Date: 05/23/2023

      Hi, you filed a credit card dispute and were refunded that way. Thank you!

    • Initial Complaint

      Date:10/25/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Be Active Plus is marketed to alleviate sciatic pain, and it does no such thing. I waited 3 weeks for this product to be shipped, paid an extra $10 for shipping and now they want another $10 to return it. The selling price is 29.99. I called the company to see if there was an alternative to get this product returned without incurring any additional shipping expense. The representative rudely told me that since I purchased it from Amazon, I had to go through them. I need this taken care of. They are selling a product which does not work, and the consumer is getting hit with both the shipping and the return shipping charges.

      Business Response

      Date: 10/31/2022

      Hi! We have a 510k by the  FDA, our item does work. It has helped millions of people, I am sorry if it didn't work for you.

    Natures Pillows, Inc. is NOT a BBB Accredited Business.

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