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Business Profile

Bathroom Accessories

The Bath Outlet

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for The Bath Outlet's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Bath Outlet has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 2 Customer Reviews

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    Review Details

    • Jacqueline j P

      Date: 10/28/2024

      Jacqueline j P

      Date: 10/28/2024

      WE PURCHASED A SINK OPENED THE SINK A MOTH AFTER RECEIVING, DISCOVERED IT WAS CRAKED.**** THE MANAGER WAS UNWILLING TO HELP DUE TO IT WAS 2 DAYS AFTER THE RETURN POLICY.HE WAS NOT NICE, DID NOT TRY TO HELP IN ANY MANNER.WE HAVE BEEN USING THIS COMPANY WITH OUR CLIENTS.**** COULD CARELESS, DID NOT OFFER ANYTHING., HE WOULD NOT GIVE HIS LAST NAME.WE SPENT ONER $1,000.

      The Bath Outlet

      Date: 10/29/2024

      Dear Valued Customer, 

      We are sorry to hear of your dissatisfaction regarding your received order. Regrettably, all damages and required photos for damages must be submitted within 7 days of delivery, as listed on our damages and return policy at all times on the website. Unfortunately, damages were not reported until over a month after delivery, not 2 days after delivery. As this is significantly outside of the damages reported policy, as well as pictures showcasing all packaging and damages within this time frame, we regret to inform is not eligible under the damages policy for replacement or credit. The 30 day return policy is only valid for new, unused, undamaged products. As this item is being reported damaged, this goes by the damaged policy guidelines as outlined on our website at all times.

      We truly apologize this is not the information hoped for, as we do our best to properly notify customers through our return and damages policy to report damages as soon as possible, or no later than 7 days after delivery so we may best assist.

      We do value your business, though as this is so significantly out of policy by a month to report damages, this greatly ****** a possible solution given the time in which it was reported. Stay well and take care!

    • Robert B

      Date: 02/16/2023

      Had trouble with their website resulting in a duplicate order. Unfortunately, I did not catch until two packages of the exact same item arrived. Bath Outlet said it is not their problem and washed their hands of it. They told me that I would need to figure out how to ship it back. They did not even offer a shipping label at cost. So I had to spend an hour to go to a post office to spend $27 to ship a $200 item back. I should have gone with Amazon who had the same item for a few dollars more. They have so much better of a return policy. Kicking myself for trying to save a few dollars and have to deal with custom service like that at BathOutlet.

    The Bath Outlet is NOT a BBB Accredited Business.

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