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Business Profile

Newspaper

The Reporter

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/31/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This newspaper has telemarketers solicit people by phone to subscribe. I subscribed by phone and gave the representative my credit card. Almost a month has gone by and I’ve heard nothing from the paper. I am supposed to get daily delivery of the newspaper. This is a very poor way to do business. Now I have to cancel my credit card.

  • Initial Complaint

    Date:12/20/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A fraudulent bill was sent to my son, who is a minor, which contained an account number and our home address for a newspaper subscription. No newspaper delivery has been made at any time. No subscription was ever requested. This bill is clearly designed to entrap people, thinking they have a subscription that needs to be paid and with that, the newspaper gains a subscriber. I called the customer service and gave the account number. They verified it is an active subscription with payment due. I explained that no newspaper has ever been delivered because there was no subscription ever requested. The service agent backtracked and said it was an account set up by a telemarketer and the telemarketer would be reported. Multiple levels of deceit and intent to defraud. This activity should be made public.

The Reporter is NOT a BBB Accredited Business.

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BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

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