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Business Profile

Newspaper

Times Herald Publishing Company

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Times Herald Publishing Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Times Herald Publishing Company has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/03/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have uploaded a description and letter with dates, and issues around receiving a refund.

      Business Response

      Date: 12/28/2023

      A refund of $12.15 is being sent to *** *******.  She should receive the refund in the next 10 days.

    • Initial Complaint

      Date:09/10/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Started an 8-week Friday-Saturday-Sunday subscription on the phone the week of 8/21/23. Start date 9/1/23. Paper was never delivered any of the three days of the weekend even though I called each day. On the third day (9-3-23) I called to cancel subscription due to lack of delivery and asked for a refund. Neither with the initial call nor the call on 9/3/23 was I told there was a no refund policy. Received a bill on 9/9/23. I called 9/10/23 to inquire about the bill and was told the subscription was restarted 9/7/23. I never called to restart subscription nor received a paper. This is when I was told there was a no refund policy. I plan to take this further unless refunded the $32.

      Business Response

      Date: 09/28/2023

      A refund has been requested for the full $32.00.  A check will be mailed on 9/29/23.

    • Initial Complaint

      Date:02/13/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Account # ******. We paid $473 via check # ***, which cleared on or about April 10, 2022, for 26 weeks of 7 day delivery of the Times Herald. We only received the newspaper on 2 occasions over a 2 month period after paying the full amount. We called multiple times to the Customer Service # ****************. Each time they stated they are "escalating the request" and will extend his 26 weeks. They expected the customer to keep calling to "escalate the request" so that the 26 weeks could be extended. We never received the paper delivery. In June, we began requesting a refund of the $473 since we only received the paper twice. An email was sent to a **************** (************@21st-centurymedia.com) on June 30, 2022. We were consistently told that someone would call us back, but nobody has returned the calls or emails on these "escalated requests". *****************************, the customer, is a 90 year old veteran. No business should treat a customer this way. We desire a refund.

    • Initial Complaint

      Date:09/02/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid for paper through 4 27 2022.Sent check 4 19 22 for 26wks Amount 222.10 They cashed it. Last paper received May 1 2022. Called May 17 May 24 Jun7 Jun17 July5 July 25. Each time they said they would start delivery. Nothing happened. On Aug 8 called asked for money back.They agreed. Nothing happened. On Aug 23 called again was told they don’t refund.When asked if you won’t refund and not delivery the paper. What then. Person on the phone, don’t know what to tell you. We had the times Herald delivered for the past 50 years. My. Family 80

      Business Response

      Date: 09/15/2022

      We have contacted the carrier to be sure to deliver to this address everyday.  If ****************** would still like to cancel, he can contact me directly so that we may send him a refund.  OUr customer service is not authorized to issue refunds.

      Thank you

      Traci A*********

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