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Business Profile

Secondary School

North Penn High School

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Secondary School.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/01/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent a check to cover my grandson ****** ********* Senior High School Trip; but unfortunate circumstances has prevented him from being able to make this trip. And I've written to the North Penn School District to ask for a refund. I've emailed the Senior Trip Advisor ******** ****** about getting a refund and she has put me off since 19 November 2024, when I found out he wasn't going. I should be able to get refunded he's not going, period. Plus, she's put pressure on him to find someone to take his spot and that parent would pay the $500 back. That isn't an option, nor should it be his responsibility to do so. If you knew my grandson, he's not the type to go begging for someone to take his spot, he's a very reserved young man. I just want my money refunded of the $500. I've uploaded my supporting documents (i.e., emails & paid check) and hope you all can rectify & get me my $500 refunded. No one has money to waste like that, if I tell you that my grandson isn't going on this trip. Shouldn't be a leg puller getting this done, period.

    Business Response

    Date: 04/11/2025

    Couldn't communicate with this individual due to FERPA, but have secured the ability to refund the money. Will be processing the refund.

    Business Response

    Date: 04/11/2025

    Couldn't communicate with this individual due to FERPA, but have secured the ability to refund the money. Will be processing the refund.

North Penn High School is NOT a BBB Accredited Business.

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