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Business Profile

Caterer

JAM Catering

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Caterer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/08/2022

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 29, 2022, I signed a contract with JAM Catering for my daughter's wedding on Sept 15, 2023 at the ********************** and paid a deposit of $7,250 to the company. About 5 weeks later my daughter and her fianc decided to postpone their wedding. On Sept 6, 2022 I sent an email updating the caterer of the cancellation. I then received a refund of $2,000 from, I believe, the ********************** since the cancellation occurred more that a year before the wedding date. I understood that, if the venue rebooked the Sept 15, 2023 date, the remainder of the deposit would be refunded. The venue has been rebooked. I was refunded only $3,250 of the deposit. When I questioned why $2,000 had been withheld, I was told that the contract states that the $2,000 will be withheld due to an administrative fee. I believe the contract language does not address a withholding of $2000 administrative fee when the event is cancelled more that a year before the event & rebooks. Jam wants to make this all about the contract language. I think it is bad business on their part to make this a legal contract issue even though I feel the contract is deficient. Here are my thoughts: 1. Since the event has been rebooked, they are double dipping & incurred no losses 2. They claim the $2,000 pays the administrative costs. I scheduled my appointment to view the venue online, never speaking to anyone, met a representative at the venue for a half hour tour ( she was lovely, by the way) was e-mailed & signed a boiler plate contract. That was the end of my contact with JAM until I sent the e-mail cancelling our plans. 3. The contract language is unclear. 4. I have been told by the VP that filing a complaint with the BBB will not get my money refunded. 5. I feel I have approached this matter with JAM with respect & reason only to get legalese pushback. I think that is surprising for a business in the community. 6. I offer to pay an administrative fee of $250 & request a refund of $ 1,750.

    Customer Answer

    Date: 02/22/2023

    Regarding complaint number ********, I am asking that the complaint be updated and closed.

    The firm, JAM catering, has agreed to refund to me $1500.  They will not pay that amount to me until there is confirmation from BBB of resolution.  

    I have copied their account supervisor, Samantha K******, on this e-mail.

    Sincerely,

    ****** ********

JAM Catering is NOT a BBB Accredited Business.

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