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Business Profile

Florist

Forever Flowers and Designs

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/20/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a bouquet shown in the picture. What was received, also pictured, was what I received. Also enclosed the businesses info as was received. As you can see it looks nothing like what was ordered. The arrangement looks like a 3 year old put it together. I was horribly embarrassed & will never use this company again. Saw comments from other consumers who have said the same thing.

    Business Response

    Date: 08/01/2023

    I do apologize for any inconvenience this may have caused, clearly this is not acceptable and I would be willing to replace it or refund the money. Also not sure where this went to because  we do not deliver to New Jersey. I do try my best not to have disappointed customers.

    Let me know what the customer would like and I will provide.

    Thank you

    **********************************

    Forever Flowers and Designs

    Customer Answer

    Date: 08/05/2023

    The delivery wasn't to NJ. It was to Philadelphia PA. I ordered it online in NJ. They refunded my money, but there were many other complaints like mine. They actually do deliver to NJ. I had placed multiple orders that day from them, 1 to Brownsmills NJ. Obviously,  the person responding needs to do their homework on this business 

Forever Flowers and Designs is NOT a BBB Accredited Business.

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