We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Wood Stoves

Woody's Fireplace Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wood Stoves.

Complaints

This profile includes complaints for Woody's Fireplace Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Woody's Fireplace Inc. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/19/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After paying more than $1700 for the professional installation team from Woody's to reinstall a ***** fireplace, that team left a paper template between the wall and the fireplace. It is unusable all winter, so far. In addition to that when the frame was sent back to them, we were assured that it was stripped and repainted appropriately. It was not. It was every poorly touched up. You can see brush strokes from what I was told was sprayed on (I saw the spray can for repair). After several emails, I've been given no schedule for repair, and have not been given the decency of a response since January 24, 2023 despite emailing the office lady, and the owner. This fireplace install has been a disaster from day one. And, I just want it installed properly for the outrageous cost that I paid IN FULL! ***** as a company will not stand behind the poorly painted frame, and asked me to purchase a brand new one!

      Business Response

      Date: 04/20/2023

      Hello,

      About almost all the facts are incorrect. This unit was sold to ****************** as a cash and carry unit after he begged our owner to sell him the unit. He assured us that the local gas company would handle the installation properly. but after they scratched the face screen badly and improperly and unsafely installed the unit throwing away needed parts. ****************** contacted us because the wall was overheating, and he wanted us or the ****** company to replace a screen front that was damaged by his installers and reinstall the unit properly as to not burn his house down. After ***** refused his many threatening claims about the screen front, we relented to go there -2 hours away and reinstall his unit. ******* gas the original installer ordered touch - up paint and was to touch -up the screen front but would not do it. After ****************** calling constantly and numerous emails, we consented to spraying the screen front, which was brought back to the store after the installation. The screen front was sanded down and resprayed. ****************** was to pick up the screen front and sign for the front as we had received numerous telephone calls and emails from ****************** about the screen front, but ****************** sent his father to pick it up instead. We did not hear from him for several weeks at which time he did not like the screen front and wanted both ***** and us to replace the screen front. ***** and Woody's agreed to replace it at our cost because we did not damage it. ****************** called me and accused us that the price was not at cost but an inflated amount. At this time ****************** sent us a picture showing us paper behind the unit on the wall because we could not identify if it was a template or the drywall separating, we agreed to go down when we were closer to his area. I have answered all of his emails and I have kept all of his emails including the ones he sent to ***** requesting that they replace his screen front. As the Spring season is a very busy time, we have not gotten to ****************** as of yet despite his numerous threats, we will get to ****************** as soon as we can. He is very much outside of our installation territory, and we have had to deal with ********************** threats on a continued basis. The owner of ***** was involved with all the decisions that were made involving the face screen. Thank-you, *********************** - Woody's Fireplace 

       

    Woody's Fireplace Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.