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Business Profile

Gymnastics Classes

Willow Tree Gymnastics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gymnastics Classes.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/14/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We kept money in our daughters account at Willow Tree Gymnastics that is refundable if it’s not used. We unenrolled our daughter from their gym 10/21/22 and asked for our money(in an email) to be ready for us to pick up . On 10/26/22 I went to pick up the money which the owner said, “I’m not going to “************ with your money.” Now I had heard that she is a thief so I recorded the conversation for my own records. We also paid in full for a leotard that cost $250 and they are not giving us that either. The total the owner agreed to owing us back is $1090.00 plus the leotard or compensation for what we paid for the leotard if they are going to hold it hostage. The owner (Ruth C*****) also cashed one of our tuition checks on 11/2/22 when our daughter had been un-enrolled since 10/21/22.She also told me to *** ** ****** Which is very unprofessional when people remove their kids from gyms every day. We can’t get anywhere with her as she lets our calls go to voicemail and we are trying this route before having to take her to court. We also have videos that show the children roaming the neighborhood at Ruth’s permission when we thought our kids were safe at her gym. This is one of the reason we switched our daughter to a new gym. We just want to cut strings and move on- with the refund she promised.

    Customer Answer

    Date: 11/19/2022

    Finally, today 11/19/22 we received our refund from them. Thank you so much for your help in this matter.
    The ******

Willow Tree Gymnastics is NOT a BBB Accredited Business.

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