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Business Profile

New Car Dealers

Latrobe Auto Group, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/17/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They got an Oldsmobile Bravada in on trade, and he turned around and sold it to me for more than double what they paid which I was OK with until the transmission went a week later. Exactly one week later.. I can’t afford another car until I get that money back

    Business Response

    Date: 02/19/2024

    To Whom It May Concern:

    This customer was a previous employee here at the dealership and was an employee at the time of purchase.  Throughout his employment here he was given multiple rides to and from work by management as well as other employees because of circumstances with the loss of his previous vehicle.  He was working the day we took the Bravada in on trade and asked for the next four days if he could buy the vehicle.  Two other employees also wanted to purchase the vehicle but we decided to let ***** have it since he was in such dire need of a vehicle.  We took the vehicle in on trade for an ACV of $1,000 as the attached screenshot proves and sold it to ***** for $500 over cost which is standard policy for employees.  He paid $1,500 plus tax and tags which the attached bill of sale will prove.  He was also completely aware of the vehicle's year, mileage and condition and the fact that the dealership was selling it AS IS, also something the bill of sale will prove. Please let me know if you have any further questions on this matter. 

    Wendy H****

    GM

  • Initial Complaint

    Date:08/01/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    purchased vehicle from dealer along with a extended warranty. the vehicle has been intermittently losing power steering for approximately 1 year. had it to the dealer because the problem is becoming more frequent. The mechanic can verify the problem exists by the trouble codes set in the vehicles computer. but cannot make repairs because they say the problem is not " happening right now ". They said it could be one of two things going bad and they cannot just guess at which to change. Not only is this a major safety concern but the warranty clock is running and this needs resolved now.

Latrobe Auto Group, Inc. is NOT a BBB Accredited Business.

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