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Business Profile

Building Contractors

Shafer Family Construction LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/06/2023

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 6, 2023 this company replaced deck boards on the top railings of my deck. With in 2 weeks they had begun to warp and twist. I sent pictures to **** Shafer on July 13. I was told by him, he would come out to fix the problem. After many texts messages, voicemails left and phone conversations, and promises to be out on a certain date but never showing up, he has now stopped replying to my texts and voicemails. Not only would I like these warped boards fixed or replaced, I also want others to know what kind of a business this is.

    Customer Answer

    Date: 12/03/2023

    On November 8,2023 **** Shafer from Shafer Family construction sent me a TEXT. Text as follows: "*****, I have had some personal issues pop up. Sorry for that. I'm not sure when I can get there but I will as soon as I can to replace the boards. Again, my apologies." I have heard nothing since nor did I reply back. His TEXT to me was only because of this complaint I filed. 

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