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Business Profile

Fitness Center

Planet Fitness Lebanon

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a $10 Monthly membership. Planet Fitness took out $10 on the 3rd of April I believe. Then charged me a $25 late fee. I called they said they got a new system and that shouldnt have happened so they refunded me only $15. Then they charged my card a $49 annual fee on May 1st. Then again on May 10th. I called and again they said the new system charged over 400 people and everytime i call to speak to the manager he talks over me he is very dismissive and they do not return my emails, so i have to call. Everytime i call its the same conversation. Theyre waiting for the charge to go through to refund me. The charge has gone through days ago. Its been over a week and i still havent gotten my money. I got charged about $135 BECAUSE OF THEIR NEW SYSTEM, within a 3 week span. I am furious because its the principal and they have poor customer service ( the manager ). I have all my bank statements to show i am not lying as well. They also continued to try to pull $64 out of my card but i locked it. I moved my money to my savings and yet they still pulled money off my card even after that and after i changed my card off of the account. I work long hours so i wasnt able to go into the store to cancel my membership because you cant do it online or on the phone.

    Customer Answer

    Date: 05/22/2024

    I wanted to submit the payments being posted and taken from my account. The monthly $10 payment from April wouldnt show, thats fine. I have moved all my money to my savings from my checking and the payments still went through thats why you see the ***** Non-Sufficient Funds fee ) it withdrew my account checking account because they keep taking the money. & The money did go through. when I had to move the money from my savings back into my checking, I was no longer in the negative however, the principal of this all is that i was told their new system charged me along with 400 other people late feees. Yet they have yet to refund me. 

    Customer Answer

    Date: 05/22/2024

    I wanted to submit the payments being posted and taken from my account. The monthly $10 payment from April wouldnt show, thats fine. I have moved all my money to my savings from my checking and the payments still went through thats why you see the ***** Non-Sufficient Funds fee ) it withdrew my account checking account because they keep taking the money. & The money did go through. when I had to move the money from my savings back into my checking, I was no longer in the negative however, the principal of this all is that i was told their new system charged me along with 400 other people late feees. Yet they have yet to refund me. 

    Customer Answer

    Date: 05/22/2024

    I wanted to submit the payments being posted and taken from my account. The monthly $10 payment from April wouldnt show, thats fine. I have moved all my money to my savings from my checking and the payments still went through thats why you see the ***** Non-Sufficient Funds fee ) it withdrew my account checking account because they keep taking the money. & The money did go through. when I had to move the money from my savings back into my checking, I was no longer in the negative however, the principal of this all is that i was told their new system charged me along with 400 other people late feee. Yet they have yet to refund me. 

  • Initial Complaint

    Date:08/16/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Someone signed up for a membership using my information and when I called to cancel they said I had to come in and I’ve been trying to get it canceled for months and they have been throwing me around and lying to me about how it all works and now that I finally drove all the way to Lebanon PA to cancel the membership they said they won’t refund me my money until I pay them $116. Why would I pay you to cancel and refund something that you weren’t supposed to take in the first place, I’ve been reaching out since may or June and it’s now august, I called the corporate numbers and the payment processors and the home gym and everything and they all keep sending me all around an no one will return my money or tell me who has been going to the gym

Planet Fitness Lebanon is NOT a BBB Accredited Business.

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