We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Powder Coating

PowderWerx717

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Powder Coating.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Owner called and harassed me when I left them a negative review. Still waitiing on a refund or the products I ordered 3 months ago.

    Business Response

    Date: 12/03/2024

    Customer states constantly regarding his 3 month order lead time...not sure how we are supposed to respond when at the time of his order he was made clearly aware of the 16 week lead time on his item.  16 weeks is 4 months...which is longer then his 3 month wait

     

    the customers refund was processed 11/26/******** was told it take 7-10 days...but he wants it "NOW"...well we cant do NOW..that isnt how credit card processing works.

     

    Customer stated owner harassed him?  When you call in and chew the employee who is working in a completely seperate part of our business up and down because the people working in the department you want to talk to our off early on vacation....just because you havent gotten the item you recieved early...

     

    when you are going to ask for a refund, have it refunded less then 5 minutes after that and then immediately go onto ****** and leave a 1 star review saying we scammed him out of $180?  

    the owner called asking why he is doing this when we literally resolved his "issue" instantly

    after being sworn and literally screamed out and then hung up on because "he doesnt have time for this just send me my f*cking money?

    is this what the BBB is?  A platfrom to empower disgruntled customers who are going to allow them to attempt further defamatory posting?

  • Initial Complaint

    Date:08/06/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order placed on 6/7/2024 for Orange Car Antenna has not been received. No information has been provided and only one email from company has been sent on 7/25/2024, after I reached out to pay pal regarding my issue, stating my order will be complete in 10 days and still no tracking information yet.

    Customer Answer

    Date: 09/02/2024

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by PowderWerx717 regarding complaint ID ********.

    Regards,

    ***************************

PowderWerx717 is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.