Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Here is the problem in a nut shell: I join and post items. But the next day I am deleted. I have broken no rules and only respond to emails sent me first. Evidence of application received and accepted: Writing.Com Activation Code: glendak1 Inbox Writing.Com Support 8:40 AM (2 hours ago) to me Greetings, glendak1,To begin using your free Writing.Com account, activate it with this link: ************************************************************************* Or, click here to activate. Your account has been setup with the following information: Your Username Is ... ******** Your Handle Is ... ********* Your Activation Code ... ******** Your Email Is ... ********@Writing.Com Thank you again for joining the Writing.Com community!Please help us grow by telling your friends and family about Writing.Com.We look forward to seeing you in the community,~~ The Staff @ Writing.Com From ************* 10:56 AM (13 minutes ago)to Writing.Com Please file this in the *** system so I do not get deleted again.I moved but I know my IP is firmly inside the system now.Thanks for your help.

  Business Response

  Date: 03/03/2023

  March 1st, 2023  
  To Whom It May Concern at the Better Business Bureau, 
  We are writing in response to the complaint filed against us by an individual who has been  banned from our community due to consistent harassment of our staff and members. We  appreciate the opportunity to clarify the situation and provide our side of the story. 
  As stated in the complaint, the individual in question has not been able to rejoin our community after having been banned from our community due to multiple instances of harassment and  abusive behavior towards our staff and members. Despite our efforts to allow this person to  return to our community, they have repeatedly engaged in such behavior, making it impossible  for us to continue accommodating them. 
  Given the history with this person, we have made the difficult decision to permanently ban this  individual from our site. We believe that this is the best course of action to protect our  community members and maintain a safe and welcoming environment for all. 
  It is also important to note that the individual in question has created multiple fake personas  over the year, which is a violation of our community guidelines. We have taken measures to  ensure that these fake personas cannot access our site and will continue to block new  accounts this individual creates in the future. 
  Furthermore, we are aware that the individual in question had interactions with a member who  claimed to be the owner of our site. We want to clarify that this individual has never had any  affiliation with our site ownership, and we have informed the complainant of this fact. However,  they continue to believe this person's false claims. 
  In conclusion, we regret the situation with the individual in question and the actions we had to  take, but we believe it was necessary to protect our community members. We hope that this  response provides a clear understanding of our side of the story. 
  Sincerely, 
  Writing.Com