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Business Profile

Hair Salon

Rustic Roots

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hair Salon.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/01/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went in to get my hair colored I told the girl I do not like white blonde hair I want honey blonde I showed her a picture of what I was going for I told her I do not like dark hair and I told her I did not want dark hair around my face needless to say my hair is black with white blonde hair

    Business Response

    Date: 03/17/2023

    March 15, 2023

    Dear *******,

    This letter is to address the client, ****** ******, of the
    complaint she has filed with your agency. The client came in person to make an
    appointment for a color and haircut. At that time a consultation was given to
    the client along with a second consultation when she came for her service. She
    was made aware that considering the current level of damage and color of her
    hair we will not get her goal in one session. 
    She stated to the stylist and me, “I know that this will not happen in
    one appointment”.  At appointment the
    colors used were chosen with the client and her approval. The color chosen was
    a level 6 as the base color to match her natural hair root for lower
    maintenance and agreed to get the highlights as light as her hair would
    allow.   After her service was complete,
    she proceeded to tip the stylist $60.00 and make a follow up appointment. We do
    have a policy at my salon that if a client is unhappy with any service, they
    can contact us within one week and we will do whatever we can so that the
    service is to their satisfaction.  Upon
    leaving the client was very satisfied with her service even stating, “if these
    before and after pictures don’t get you more clients, I don’t know what
    will”.  The client never reached out to
    the salon concerning any issues.

     I am providing the
    before and after pictures of this client for you to see she did not have black
    hair with white, blonde. Please contact me at above number if you have future
    questions.

    Sincerely,
    Ashley P*****

    Customer Answer

    Date: 03/17/2023

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: ********

    I am rejecting this response because:

    Regards,

    *************************

    I don't care what pictures they send it is completely the opposite of what I wanted. I went to a new person spent $90 and they came 10 times closer to what I wanted. I want a refund or a partial refund for nothing but a rip off for $300 

Rustic Roots is NOT a BBB Accredited Business.

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