Complaints

This profile includes complaints for Miller's Motorsports's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Miller's Motorsports

  1399 Connellsville Rd Lemont Furnace, PA 15456-1319

  
• 

  Miller's Motorsports

  6800 Big Beaver Blvd, Ste M Beaver Falls, PA 15010

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/19/2025 the sales manager of the Beaver Falls store agreed to purchase my motorcycle and took custody of it. At the time of purchase, I was informed that a check in the amount agreed upon would be provided the next day/overnight. The check for payment did not arrive, the manager was contacted and advised the next day. I was informed again that the check was mailed and should arrive. On 3/21/2025, I visited the store again to let the manager know that the check still didn't arrive. I was informed it would arrive by end of the day. It did not. Because the check did not arrive as promised, the manager was informed that a late fee of $250 was assessed and if it did not arrive by Monday the 3/24/2025, additional late fees would be incurred. The check (payment) was received in the mail on 3/24/2025 and was post marked two days after the transaction. They purchased the motorcycle and had it on the sales floor for purchase without making payment to me as promised by this business.

  Business Response

  Date: 04/01/2025

  Mr. ***** agreed to sell his motorcycle to our dealership, but without defined terms of payment. It is customary for our dealership to send payment via company check for vehicle purchases from a central office once the purchase paperwork is received and processed by the office. We do not send payments via overnight or next-day post unless stated on a contract. Due to these factors, we cannot, and do not, guarantee delivery timing for payments to individuals. We are unable to agree to arbitrary payment terms and fees presented unilaterally by Mr. ****** We have fulfilled our agreement to purchase Mr. ******* vehicle and he has received payment.

  Customer Answer

  Date: 04/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  ***** (no last given) identified himself as the sales manager of Beaver Falls store  accepted my offer for my motorcycle and verbally committed to over night payment. He stated "we have 4 stores and it would not be good for us to not make payment on time". The motorcycle was for sale on the sales floor when i returned to inquire about the payment. It wasnt there's to sell since payment wasnt made.  I would of not transferred the bike if i had known it wasnt going to paid as promised.  
  
  Regards,
  
  ****** *****

• Initial Complaint

  Date:10/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have purchased 5 machines within the past 2 years. In April 2024 we traded in a machine on a ***. Per the finance manager we are due a refund on our extended warranty. I'd say the first few months the finance manager returned text messages. The texts from my husband that specifically questioned the refund are 8/21st, 9/17, 7/11th. Communication was dropped at this point. We keep being told it is being sent, or I will check with my guy...... this has been almost 6 months at this point. I started calling the store last week, every day for 3 days, only spoke to the finance manager one time and he again said I will call my *** and call you back, that was last week. I call to speak to a manager, and I am connected to the finance manager- I can't find anyone that can help me resolve this. I tried calling Yamaha directly and I need to deal with the store.

  Business Response

  Date: 10/23/2024

  A dealership representative contacted the consumer directly and resolved the concern. Our associate was able to convey details on the process of cancelling the extended warranty coverage in question, and we assure that the cancellation has been dated for the day the vehicle was traded to ensure the consumer receives the appropriate refund for unused coverage. 

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dropped my 1999 Suzuki gsx-r off here for “carb issues” after receiving my bike back it’s apparent I shouldn’t have even brought it here as numerous bolts are stripped out missing as well as parts that were on bike before an no one wants to make it right here

  Business Response

  Date: 09/10/2024

  A copy of the repair order is attached. The conditions
  described by *** ***** are the concerns our dealership brought to his attention
  when recommending additional repairs beyond the scope of the his request to
  synchronize the vehicle's carburetors. As stated in the repair order under
  recommendations:
  
  "MOTORCYCLE NOT SAFE FOR ROAD USE
  THROTTLE STICKS, IDLE NOT CORRECT
  PHONE MOUNT SITTING NOT ATTACHED
  TANK TO FRAME BOLTS STRIPPED OUT (1 BOLTS ON TANK AS CAME IN)
  VAC LINES HANGING UNDER TANK"
  
  The customer declined any additional repairs, and our
  dealership completed the work requested:
  
  "CARB SYNC- CARBS ALREADY CLEANED BY CUSTOMER
  TECH FOUND TORN DIAPHRAM, MULTIPLE 3 WAY HOSE AND INTAKE
  PIPES CRACKED AND DRY ROTTED. 2 HOSE CLAMPS NOT LOCKING TIGHT-REPLACE
  TECH SYNCED CARBS AND CARB 3 WILL NOT HOLD- REC REPLACING
  TECH REPLACED CARB WITH USED CARB. ISSUE WITH IDLE AND STALLING OUT STILL
  PERSISTS"
  
  Unfortunately, we are unable to agree to the customer's
  demand for our dealership to repair or replace items that were damaged or
  defective prior to service at our dealership.

• Initial Complaint

  Date:07/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 25, 2024 I purchased a new 2023 Kawasaki KLX 230rs dirtbike from Millers. At this time, I told the finance manager Jason M***** that I would like to get my prior dirtbike's unused portion of the extended warranty refunded. I was assured that this was taken care of. It was not. I called Kawasaki to see the status of my refund check on 7-8-24 to see if the refund was submitted to them by Miller's motorsports. Kawasaki informed me they had no submission for a refund from Millers. I texted Jason M***** on 7-8-24 and he assured me that he spoke with the person responsible to submit the refunds and that it would be taken care of. I called Kawasaki again on 7-15-24 and they informed me that there was no submission to them yet from Millers' regarding the refund of the unused portion of the prior extended warranty. I texted Jason M***** again on 7-15-24 and asked him to call me, and have not heard from him yet. I would like the unused portion refunded as promised.

  Business Response

  Date: 07/17/2024

  We apologize for the delayed response concerning the cancellation of your Kawasaki Protection Plus extended service contract. We have verified the cancellation request has been submitted to Kawasaki (please see screenshot). Following confirmation and refund from Kawasaki, the refunded balance will be remitted to the you. 

  Customer Answer

  Date: 07/17/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  I will gladly close the complaint once I receive the refund of what is due to me.  It has been almost 2 months of me being promised that this was taken care of.  I do see the submittal attached, but would like to leave the complaint open until the refund is received.

  Thank you everyone for your time.
  

  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ****** ******