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Business Profile

Foods

Don Yang Food Market

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/21/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We went to Dong Yang Market on June 19, 2023 at around 1627. We were charged $151.29 twice and I told the Lady that and showed her on the bank statement and she said it will fall off in 30 minutes. The next day June 20, 2023 it shows that we were still charged twice for the same amount. So we went to the Market to ask for a refund of the amount. We showed the receipt and the bank statement that it charged us twice and she says no she did not and for me to call the bank. We had the bank talking to the Lady saying that yes we were unfortunately charged twice for the amount of $151.29. The lady says no that's not right and refuses to refund us the money. Even with the proof from the receipt, bank statement, and the bank that we were charged twice, she refused to refund us. We are seeking a refund of the amount of $151.29.

    Business Response

    Date: 06/27/2023

    Case #
     ************** or
     ******** (********)

     Hello?
     My name is ***************** and I am the owner of Dong Yang Oriental Food Market.
     We checked our bank and saw two payments of $151.29.
     The customer wants to visit the store and pick up $151.29, so we would appreciate it if you could contact the customer.

    If, you have questions call me *************

    Thank you!

     Dong Yang Oriental food Market
     *****************

Don Yang Food Market is NOT a BBB Accredited Business.

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