Complaints

This profile includes complaints for Smoker & Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Smoker & Company

  49 E Main St Leola, PA 17540-1939

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  Smoker & Company

  PO Box 218 Leola, PA 17540-0218

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with Smoker and Company to complete my business and personal taxes. I provided the company with all required documents by roughly March 2023. I was not told that my tax preparer filed an extension on my tax return. After asking how much I owe in taxes on May 17, 2023, I was informed that my taxes were not yet filed. I continued to ask how much I owe the federal government in taxes and I have yet to receive a response since the May 17th date despite various emails (able to provide a copy of email correspondence). At this point, this negligence is prohibiting me from paying the IRS my owed taxes.

  Business Response

  Date: 07/10/2023

  The client's 2022 tax return was completed and mailed out on 7/5/23. The return cannot be electronically filed until the client returns the signed Form *****.

  An extension was timely filed to extend the filing due date to 10/16/23. We did not have all the information entered to provide the client with an accurate extension payment amount to pay by 4/18/23, and have therefore included a check to reimburse the client for late payment penalties and interest calculated through 7/15/23.

  The client was provided an estimated amount of tax to pay for federal, state, and Philly taxes via email on 6/5/23, as well as instructions to pay federal and state taxes online on 6/6/23. Both of these emails were included as attachments to the original complaint. We requested that the client update us if these payments are made so that it could be reflected on the return (no payment was made). We requested the client to hold off on paying the Philly taxes as we were still researching into the Philly tax code to see if we could lower her liability by allocating the work she does outside of Philly even though she is a Philly resident. Since our client base is focused in ********* County PA, we wanted to make sure we did our proper research into the Philly tax code that we are not as familiar with before taking positions on the tax return.

  Customer Answer

  Date: 08/11/2023

  I apologize for my delayed response. After filing the complaint, the company did issue my tax paperwork along with a refund for the federal late fees that were accrued.
  
  Thank you again for your support!