Complaints

This profile includes complaints for The Good Feet Store's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  The Good Feet Store

  1315 Lincoln Hwy Ste 26 Levittown, PA 19056-1135

• 

  The Good Feet Store

  1460 Bethlehem Pike Ste 190 North Wales, PA 19454-2165

• 

  The Good Feet Store

  1083 W Baltimore Pike Ste D Media, PA 19063-5142

• 

  The Good Feet Store

  150 Main St Ste 120 King of Prussia, PA 19406-1504

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/01/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22625149
  
  I am rejecting this response because:

  The first I heard of the return policy was when I got home, after the purchase, and saw the small print on the receipt. There absolutely was NO sign with the return or store policies on the counter or near the sales counter. Them highlighting the receipt after the fact really is no good.

  
  
  
  Regards,
  
  ****** ****
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 12/13/2024

  We regret to hear about the difficulties our client has encountered while adjusting to her new supports, and we are committed to finding a solution that best meets her needs.
  
  We stand firmly behind our supports as they are designed to help alleviate pain and discomfort associated with common foot conditions. Results from our efficacy studies, conducted by Massachusetts ******************************************* # ****P000291 titled "A Test of Efficacy and Foot Position Alteration in Patients Wearing Good Feet Arch Supports for the Treatment of Pain", show that our supports are clinically proven to:
  

  - Help put your feet into a pain-free position,
  - Relief of foot discomfort so you can keep moving,
  - Relief the leading causes of foot pain,
  - Significant pain relief in only four weeks; and
  - Improve balance and stability

  We would like to invite our client to visit the store so we can provide additional guidance and support during the adjustment period to help her benefit fully from her supports. Additionally, even subtle adjustments in size, strength, or style can greatly enhance both comfort and effectiveness.

  
  

  Customer Answer

  Date: 12/26/2024

  With the help of a lawyer this matter has been resolved. Only with the help of a lawyer!!!!

• Initial Complaint

  Date:10/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They never told me that I could not return them why would I buy something that makes my legs ******* legs get so sore it doesn't make sense  you to see what can be done. They were $2150. They applied for a credit card for me and my application went through but I still dont want them because I dont want my leg sore every day. I have a problem with my back already and I dont need another problem. They gave me socks that I dont need. I dont wear those kind of socks. they wanted me to keep trying different orthotics but I told them I couldnt do that because my legs were too sore so they told me there was nothing they could do if I didnt want to try more orthotics. I dont want more orthotics I want my legs and my feet to heal the way they advertise on TV. I thought they would help me.

  Business Response

  Date: 11/04/2024

  We regret to hear about the difficulties our client has encountered while adjusting to her new supports, and we are committed to finding a solution that best meets her needs. During her adjustment period, the client increased usage time beyond our recommendations; we were able to coach her through this and encourage a gradual approach.
  
  During the Free Demo conducted at our store on September 13, 2024, our client was informed of our Return Policy while still in the Fitting Room, and she verbally agreed to it. Afterward, at the Point of Salewhere our Return Policy is clearly posted for all customersthe specialist reiterated the policy, and the client acknowledged it by initialing the receipt (see attached photo and signed receipt).
  
  We would like to invite our client to return to the store so we can provide additional guidance and support during this adjustment period to help her fully benefit from her supports. Additionally, even subtle adjustments in size, strength, or style can greatly enhance both comfort and effectiveness.

  Business Response

  Date: 11/22/2024

  We regret any concerns Mrs. ******** has regarding our Return Policy.

  We prioritize transparency, and our policy is prominently displayed on the checkout counter, right at the entrance for everyone to see. Additionally, we review the policy with clients in the fitting room before purchase and again after the transaction. Following Mrs. ********* purchase on September 13, 2024, she signed the receipt, acknowledging the policy.

  
  We highly value Mrs. ******** and encourage her to return to the store or contact us with any questions she may have. We would also like to remind her that her supports include a Limited Lifetime Warranty, and we are here to provide any assistance necessary to better support her.

  
  Please feel free to reach out if further clarification is needed.

  Customer Answer

  Date: 11/23/2024

  The person who waited on me gave me no specifics as to cost or any store policies concerning the sale. I was not ever near the front register everything was done it her cubby where there is no signage about the sales being made. She just informed me that i needed to apply for care credit which is also when i found out the cost. I did not ask for any of the items placed in my bag, she said they were all items i needed to try their products. They are all still in their original packaging. I would like a full refund being mislead and ignored and i feel i was taken advantage of due to my age. When i went back with my issues the young lady totally ignored every complaint, and sent me outside to try another and see if that was better, alone

  Customer Answer

  Date: 12/11/2024

  Complaint: 22465068
  
  I am rejecting this response because:

   

  The person who waited on me gave me no specifics as to cost or any store policies concerning the sale. I was not ever near the front register everything was done it her cubby where there is no signage about the sales being made. She just informed me that i needed to apply for care credit which is also when i found out the cost. I did not ask for any of the items placed in my bag, she said they were all items i needed to try their products. They are all still in their original packaging. I would like a full refund being mislead and ignored and i feel i was taken advantage of due to my age. When i went back with my issues the young lady totally ignored every complaint, and sent me outside to try another and see if that was better, alone
  
  
  Regards,
  
  ******** ********
  
  
  
  
  
  
  
  

  
  

  Customer Answer

  Date: 01/10/2025

  I am still in pain from trying to wear the orthotic they are not for me but the young ladies insist that I can wear them but I can't  ** ** told me to leave them alone I was just there Jan 7 my fiot was still swollen on the heel I was told to soak them and I did 

  Business Response

  Date: 12/20/2024

  We regret to hear about the difficulties our client has encountered while adjusting to her new supports, and we are committed to finding a solution that best meets her needs.
  
  We stand firmly behind our supports as they are designed to help alleviate pain and discomfort associated with common foot conditions. Results from our efficacy studies, conducted by ****************************** ************************** # ****P000291 titled "A Test of Efficacy and Foot Position Alteration in Patients Wearing Good Feet Arch Supports for the Treatment of Pain", show that our supports are clinically proven to:
  
  - Help put your feet into a pain-free position,
  - Relief of foot discomfort so you can keep moving,
  - Relief the leading causes of foot pain,
  - Significant pain relief in only four weeks; and
  - Improve balance and stability
  

  We would like to invite our client to visit the store so we can provide additional guidance and support during the adjustment period to help her benefit fully from her supports. Additionally, even subtle adjustments in size, strength, or style can greatly enhance both comfort and effectiveness.

  Customer Answer

  Date: 12/30/2024

  I have had a swollen ankle since I wore the orthotic in my shoes my heel of my foot is very sore I had a hard time walking on it for awhile it left me very uncomfortable  When I went back up there she told me to try a new one and sent me outside to walk on it so I told her I would try them .with no progress my ankle was still hurting then my heel got very sore.I can't do this no more  to much pain. 

• Initial Complaint

  Date:08/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22108662
  
  I am rejecting this response because:

  The response I received from the good feet store was not helpful. Their statement was full of gross exaggerations, contradictory statements, and lies.
  
  They stated that during my first visit I complained about immobilization throughout my body. That I arrived unable to walk. That I sang their products praises after a test walk. That the return policy was explained to me thoroughly. That I acknowledge the return policy verbally. That I consented by signing the receipt. All of these statements are false.
  
  My foot pain has never immobilized me, I never said that, as it is not true. I have never been unable to walk due to my foot pain. I would love to see their security footage of me arriving at the store, as it would clearly show me walking into the building of my own power, without any difficulty. They stated that I arrived unable to walk, but that I was also able to complete a test walk. That statement is contradictory. Their statements concerning my physical state are laughable and untrue. During the test walk I said that I was unable to tell if their inserts were really helping as I was not experiencing much foot pain that day. When given the option to purchase I said that I was apprehensive due to the price. Their salesperson (Zae, who I later found out was the stores assistant manager) assured me that if I did not like them, I could return them within thirty days. This is the only reason I made the purchase. I was not wowed by the demonstration, but I figured I could try it at home, and if it did not work, I could bring them back. He never once mentioned that returns were only for store credit. His thirty-day statement was a complete lie as well, because the thirty-day time frame means nothing in their legitimate return policy (that I was only made aware of when I tried to return their product weeks later). Their salesperson intentionally lied to me and led me on to make the sale. When they handed me the receipt and asked me to sign, I did so, as is common when making a purchase with a credit card. They never verbally explained the return policy to me. They may have policies and procedures, but their salesperson did not follow them when assisting me that day.
  
  I tried their product, and it did not work at all. It did not help alleviate any of my foot pain. I returned to the store on July 31st to return them. The salespeople that I spoke to at that time said a manager was not in the store. They attempted to call one but were unsuccessful. They told me I had to come back another day as they were unable to do anything. The following day I spoke to Zae on the phone. He took zero accountability for lying to me and swore he followed all procedures. I disagreed. If I was fully aware of the return policy only being for store credit, there would have been no reason for me to be upset. I was obviously not informed, hence my frustration. He told me he would reach out to his regional representative to review security footage/recordings of my consultation. He promised to call me back the following Monday. He never did.
  
  A representative never reached out to me on August 2nd. A screenshot of my call log from the date stated is attached below. There is a voicemail attached to the number and it is functionable.
  
  On August 7th I spoke to a representative from the company following a review I left for the store. The representative said they have known the salesperson who assisted me for a long time, and they were sure they followed the proper procedures. I disagreed. They told me that because I signed the receipt, I was not entitled to my money back. I again reiterated that I was lied to and misled. She said there was not much else that could be done at this point. I had to either accept a refit on their products (that did not work) or store credit. I said I felt like their company was predatory and slimy. I still wholeheartedly believe this sentiment.
  
  I filed a complaint with the better business bureau on 8-19-24. That complaint was ignored for a whole month. I felt like I had no other options and that is why I was forced to accept their store credit. I did this on the last day of their return window. The better business bureau resent the complaint on 9-18-24. The good feet store replied to the complaint on 10-3-24.They conveniently responded to the complaint only after their return window ended.
  
  I am not interested in an adjustment for a product that I feel is useless. I was not interested in their store credit, but they gave me zero options. Their sales tactics are predatory, and they misled me on purpose in order to make a sale. 
  
  Regards,
  
  ****** *****
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 10/02/2024

  Were sorry to hear about the challenges our client has faced while adjusting to her new supports, and we are dedicated to finding a solution that best meets her needs. Based on her feedback, it appears she may require some adjustments, as even small changes in time, size, strength, or style can greatly improve comfort and effectiveness.
  
  During the Free Demo on July 20, 2024, our client was verbally informed of our Return Policy while still in the fitting room. After she agreed to the policy, we proceeded to the Point of Sale, where our Return Policy is prominently displayed for all customers (please see the attached image). Following her purchase, the specialist reminded her about the Return Policy, which she acknowledged by signing the receipt (attached for your reference).
  
  We invite the client to revisit the store so that she can re-start her journey, while providing further guidance during this adjustment period and help her achieve success with her supports.

• Initial Complaint

  Date:07/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 8, 2024 I went to The Good Feet Store in *********** and purchased a set of foot arches. I used them as told for two months and they did not work. I have a bone spur and the devices are not working. I attempted to return them and the company assistant manager explained that is not possible as I signed lifetime guarantee. She offered more arches but the are not working. The people at the store are polite but this seems unacceptable as their devices are not working as promised.

  Business Response

  Date: 07/19/2024

  This complaint is for the wrong area. The customer visited the *********** location in ************. This complaint was sent to **. ****** franchise which is incorrect. Please make sure this is not published under our company franchise we have no record of this customer or helping them. 

  Business Response

  Date: 08/21/2024

  We are sorry to hear about the issues our client has experienced with adjusting to their new supports; we are committed to finding a solution to best support her.  During the Free Demo completed at our store by our client on April 8, 2024, our client was told verbally about our Return Policy while still being in the Fitting Room. Once she verbally agreed to our Return Policy, we went to our Point of Sale, where you can see our posted Return Policy, which is visible to everyone that comes into the store (please find the posted Return Policy picture in the attachment). Once the purchase was completed, the specialist reminded the client about our Return Policy and the client acknowledged by writing their initials in the receipt (please find the signed Return Policy in the attachment). We've attempted to contact the client on three separate occasions, leaving voice messages each time, but we haven't received any return calls. We would like to extend an invitation to the client to re-visit the store, and we can provide further guidance during the adjustment period and assist her in achieving success with her supports. Additionally, even subtle adjustments in size, strength, or style can significantly enhance comfort and effectiveness.

• Initial Complaint

  Date:05/29/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21773164
  
  I am rejecting this response because:

   

  While I did know their return policy, I assumed, as anyone would, if the inserts were giving me health issues, the store would actually CARE.

   

  I DID NOT deviate from their instructions. I followed them exactly as I was told, and my health issues worsened. I am now in physical therapy to repair the damage the inserts did and my original issues.

  Overall, The Good Feet Store is a scam, because  if they weren't  a scam, they would NOT have a no return policy. This policy is in place, I am convinced, because they know their product is junk,.
  
  
  Regards,
  
  ***** *******
  
  
  
  
  
  
  
  

  
  credit.

  Business Response

  Date: 07/18/2024

  We are sorry to hear about the issues our client has experienced with adjusting to their new supports; we are committed to finding a solution to best support her. It's possible that the client may have inadvertently deviated from the recommended time increments during her adjustment period, which could have contributed to her current concerns. Additionally, even subtle adjustments in size, strength, or style can significantly enhance comfort and effectiveness. During the Free Demo completed at our store by our client on March 29, 2024, our client was told verbally about our Return Policy while still being in the Fitting Room. Once she verbally agreed to our Return Policy, we went to our Point of Sale, where you can see our posted Return Policy, which is visible to everyone that comes into the store (please find the posted Return Policy picture in the attachment). Once the purchase was completed, the specialist reminded the client about our Return Policy and the client acknowledged by writing their initials in the receipt (please find the signed Return Policy in the attachment). After receiving a letter from her spouse, we reached out to the client and she acknowledged the purchase and understood the store policy. We would like to extend an invitation to the client to re-visit the store, and we can provide further guidance during the adjustment period and assist her in achieving success with her supports.

  Customer Answer

  Date: 07/31/2024

   

  Complaint: 21773164
  
  I am rejecting this response because:
  
  The Good Feet store can stand by their decision, and I stand by my complaint. I AM IN PHYSICAL THERAPY from their inserts. There is no adjustment that is needed or going to correct the problem.
  

  I am slowly healing and will continue to work with someone trained to treat me.

  Unfortunately I am forced to go to the store to buy sneakers.. that is all I will ever do at The Good Feet store, and once Ive purchased $1600 worth of sneakers, I will marked this case resolved.

  
  Regards,
  
  ***** *******
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 07/31/2024

  Regarding the complaint filed by the client, we stand firmly by our policy and response as outlined in our previous correspondence. We have thoroughly reviewed the situation and remain confident in the actions taken. We still extend our invitation to the client to return to the store for a review of the adjustment process, as we're eager to provide clarity and support. We are sorry to hear about the issues our client has experienced with adjusting to their new supports; we are committed to finding a solution to best support her. Additionally, even subtle adjustments in size, strength, or style can significantly enhance comfort and effectiveness.

• Initial Complaint

  Date:04/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction 3/8/24 Total Paid $1650.00 Provided foot inserts to correct food pain The inserts are not working and are causing me more pain than I had before the purchase.I went into the store to complain that the inserts were causing me pain and was told there are no refunds, it was stated on my receipt, however the sales person NEVER mentioned this important FACT. Transaction ID: *********** Add seen on regular TV advertisement.

• Initial Complaint

  Date:04/04/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The store is at ***************************************************   Phone is ************.   Please also note they will tell you they called my father multiple times.   Not true.  They DID call me, and i talked several times to them and also set up a time with them to visit the store.   I went, and they refised to isdue a refund.   My father had recently lost his wife of over 50 years.   He has delayed taking care of some medical isdues.   We took him to GF to try to address his foot pain.   The insoles only made it worse, and he is so distraught he now wont go to get other issues addressed.   They just want to take him through an endless series of "refittings", something he is unwilling and unable to do.   They fully understand my fathers situation and they could care less.   They claim the insoles are custom, and thus non refunfable, but they would exchange them.   That makes no sense.   They are a scam with no care whatsoever the anguish they are putting my father through.    

  Customer Answer

  Date: 04/11/2024

  receipt attached

  Business Response

  Date: 05/01/2024

  Client has received their money back. We kindly invite the client to return to our store to resume his journey towards embracing the life he loves, two feet at a time. Often, even a small adjustment in size,strength, or style can significantly enhance comfort and yield better results.With a selection of over 300 styles and sizes available, we can find the perfect fit for his needs. It's important to recognize that while some clients experience immediate relief, others may require more time to feel the full benefits.

• Initial Complaint

  Date:03/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just filed a complaint against a Good Feet Store that is located in ********* PA not Wis.

  Sent from ***************************** III (*********************************)

  Business Response

  Date: 07/17/2024

  We are sorry to hear about the issues our client has experienced while adjusting to their new supports; we are committed to finding a solution to best support him; even subtle adjustments in size, strength, or style can significantly enhance comfort and effectiveness. During the Free Demo completed at our store by our client on March 8, 2024, our client was told verbally about our Return Policy while still being in the Fitting Room. Once he verbally agreed to our Return Policy, we went to our Point of Sale, where you can see our posted Return Policy, which is visible to everyone that comes into the store (please find the posted Return Policy picture in the attachment). Once the purchase was completed, the specialist reminded the client about our Return Policy and the client acknowledged by writing their initials in the receipt (please find the signed Return Policy in the attachment). We would extend and invitation to the client to re-visit the store, and we can provide further guidance during the adjustment period and assist him in achieving success with his supports.