We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Repairs

AVP Service Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

This profile includes complaints for AVP Service Center's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

AVP Service Center has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/11/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/8/22 I had my SUV towed into AVP Service Center to have my engine replaced as they are the designated service center for my warranty. I received a call from them that day to confirm they had received my SUV but since then they have not attempted to call me regarding any updates, instead I've have had to call them myself 12 times. During a call on 9/7/22 they said that they finally replaced the engine but they needed to replace another part and where waiting to hear back from Allstate regarding warranty coverage. On 9/20/22 I was told that my parts were in and I would have my SUV back in a few days. After not hear back from them I called again on 9/27/22, 9/29/22 and 9/30/22 and was told each day that they needed to replace a sensor that was coming in that afternoon. It wasn't until I called on 10/6/22 that they actually got the sensor in and stated that they needed to replace it and test drive my SUV and that I would hear from them the following morning. I waited until noon the next day for a call before I again called them myself and they still hadn't done the test drive. After calling again after 3pm they stated that they didn't like how it was driving and they didn't know the problem and needed to look further into it. It's completely unacceptable that after 8 weeks this isn't resolved. I accepted a promotion at my job two weeks ago when they first told me I was getting my SUV back. I now have no way of getting to my new job that I was supposed to start today because it is and hour away from me and I've now had to call out of my first day of work and will miss the remainder of my first week. I need my SUV fixed and returned ASAP, my employer will not continue to hold my position much longer before they seek a replacement and I loose my job.

    AVP Service Center is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.