We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Building Contractors

McClain Bros. Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Building Contractors.

Complaints

This profile includes complaints for McClain Bros. Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

McClain Bros. Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/28/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 16th 2024, a McClain Bros. Vehicle struck my wife's car as it was parked in front of our home on ***************************************************************. The driver, *********************, a McClain Bros. Employee stopped to check the damage on his vehicle when my neighbor ********************* *************) who witnessed the accident told ***** to approach our house as we are the owners of the vehicle. ***** wrote a note and was about to place it on our vehicle when my wife and I approached him. *** was very concerned that he would lose his job and begged us to allow him to cover the cost of damage himself. We told ***** we would allow him the opportunity to cover the cost but if not we would proceed through his employerer's insurance. ** took pictures of *****, his work vehicle and his ID, however he did not provide us with the insurance information. After approximately 2 weeks of intermittent communications with ***** it became clear he would not be able to handle the situation personally and we requested the insurance information. When ***** did not provide it we contacted his employer and explained the situation. We were treated very poorly and disrespected by the staff at McClain Bros. They were not going to help us. We had filed a police report and the Manager ***** at McClain Bros. Would not even provide the insurance information to the ******* ****************** We were told by ***** that his employee ***** stated it happened in his personal vehicle and not his work vehicle. After I spoke with ***** and told him that legally he would be financially responsible for the damages he told us that he did come clean with his employers and told them the truth that he was indeed in the work vehicle when he struck my wife's car. Even after ***** told his employer the truth, we made several attempts to contact them for the insurance information. Each time they gave me the run around, treated me disrespectfully and continued to withhold the insurance information.

    • Initial Complaint

      Date:06/07/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      - Date of Transaction: April 28th, 2023 - Amount Paid: $2,800 (2 installments of $1,400 each)- McClains Scope of Work: Repair / replace collapsed sewer line - Nature of Dispute: McClain Bros. is holding $2,800 of mine, and will not refund it even though the agreed upon work was not completed. We had to have another company come in and complete the job.- Has McClain tried to resolve this issue?: NO. The sheer number of phone calls I have made to McClain Bros. is staggering. They consistently tell me that the office manager is in meetings all day, and will call you back. I have NEVER received a returned phone call, and they even told me that they had already refunded me even though I have proof that they did not. I have been battling this company, along with my insurance company, for over 2 months now. All I want is my money back. In my attachments, I have included (1) PROOF of the 2 payments I made to McClain Bros. (where you can also see that I never received a refund back from them); (2) A photo of the giant hole they abandoned in my basement - with raw sewage underneath; (3) A receipt from the plumbing company that actually completed the work that was supposed to be done by McClain Bros.

    McClain Bros. Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.