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Business Profile

Motels

Motel 6

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motels.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/03/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Most horrible experience of my life. The lack of human empathy that these owners showed was disgusting. I was never treated like this in my life. It started off on Friday making the reservations which wasn't a problem because I made sure that I was able to do a third party reservation. The lady said yes she did what she had to do and sent me my confirmation. Saturday I was in the lobby for an hour and a half because the manager was all confused. I wasn't able to shower and I was late to my mother's funeral because of this. When we got back that night, there is a lot of people lurking around the hotel definitely not doing anything legal. My wife felt so uncomfortable that she ended up leaving and going to another hotel. The next day I had any family for lunch so I woke up went out and got a coffee and when I got back I wanted to take my shower. I get in the shower and there is a used condom in the tub. I calmly went downstairs and told the guy at the front and he said it was impossible that there's a checklist they use and there's no way they could have missed it. So I said to him there's no way that she could have missed it dropped it or just had a bad day and didn't clean. He said no. I asked him for some cleaning supplies he told me that he didn't have any but gave me a pair of gloves to pick the condom up. I ran to the store got my own cleaning supplies started cleaning. He then told me that I wasn't out of shower because it was check out time. After making a complaint I was offered a comp I told the guy that would be perfect since I had to be back down that way Monday morning. After I told my wife not to come get me she went and did her own thing. The guy from the complaints department calls me back and said that the people downstairs will not give me the room that I had to pay. After going back and forth my wife finally sent me the money and when I went to pay they told me that there was no more rooms. I had to go to another hotel. Not enough room to finish.

    Business Response

    Date: 11/20/2023

    Hello ***************,

    The Guest Relations Department of G6 Hospitality informed us of this guest ********************* concerns regarding his stay at our Motel 6. They have requested that we conduct all necessary research with those involved and provide with a resolution. We appreciate that he has taken the time out of his busy schedule to share his concerns. I can assure you that corrective measures will be taken to prevent similar problems in the future. Please know that we value as our guest and appreciate their business. As a token of our appreciation, we have already processed a refund a MONTH AGO and HE HAS ALREADY RECEIVED IT. Thank you for bringing this to our attention.

    Thanks again.

    GM ***

    /

    Business Response

    Date: 11/20/2023

    Hello Representatice,
    The Guest ******************** of G6 Hospitality informed us of this guest ********************* concerns regarding his stay at our Motel 6. They have requested that we conduct all necessary research with those involved and provide with a resolution. We appreciate that he has taken the time out of his busy schedule to share his concerns. I can assure you that corrective measures will be taken to prevent similar problems in the future. Please know that we value as our guest and appreciate their business. As a token of our appreciation, we have already processed a refund a MONTH AGO and HE HAS ALREADY RECEIVED IT. Thank you for bringing this to our attention.
    Thanks again.
    GM

Motel 6 is NOT a BBB Accredited Business.

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