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Business Profile

Vehicle Transport

Great Silk Rd Transportation Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vehicle Transport.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/10/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 09/10/2024 Great Silk Transport was contracted to pick and deliver my vehicle from *******************, ** to *************, **. On 09/13/2024 the vehicle was picked up without issue, however upon delivery on 10/3/2024 I discovered that the key I had left with the driver during pick up was not the same key which I received upon delivery. Upon contacting the transport company, it was only then that they revealed to me that my car's key was lost during transport and they needed to reprogram a new key for my vehicle. It took several calls to their staff to understand the situation and in other instances I was told my key along with several others were stolen during transport. Nonetheless, the transport company failed to notify me or ask for consent to program a new key for my vehicle at the time of the event as well as mention anything during delivery. Thus during delivery, I was left with a non-original key to my vehicle, my second original key was no longer operation (since a new one was created), and after taking my vehicle to the dealer to have new keys made it was discovered that the locking mechanism on my door was damaged as well, likely due to the transport company trying to enter the vehicle without a key.I understand mistakes and situations like this happen, all that I ask is for the new key reprogramming fees as well as my time spent (2 separate dealer visits) be reimbursed. Unfortunately, at this stage the transport company has gone radio silent, not responding to texts, emails, or phone calls. Meanwhile, through deeper investigation I have found on other forums that there is a repeating pattern of this behavior with the transport company. ******************************************************************************************************** Any help would be appreciated to prevent this from happening to others in the future.

  • Initial Complaint

    Date:10/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company shipped my car from ** to ** and damaged it. Driver offered me a cash offer that I denied. I called the company for months and they said call the insurance. I did and was told they could do nothing until the company paid down there deductible which they were not willing to do. After calling every number I could find to include the owner, the dispatchers then blocked my number so I could not call them as I confirmed I could call them from a different line. I was told by another party that this is common with this company. I am now going through my personal insurance who is investigating. You should not use this company as they will not support any claims after evident damage done by them.

  • Initial Complaint

    Date:04/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    my cars delivery it whit out keys they forgot keys with another driver they promise me sent it keys overnight mail and they never mail me keys and check for service i paid $200 more which on contract ! now they not mail me key and they not refund me money ! My request is to refund me my money and expenses for i did new key total is $650!

  • Initial Complaint

    Date:01/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car (2018 ****** *******) shipped from New Jersey (1/3) to CA (1/20) where it was given to the ports for shipment to HI. My grandmother put several boxes of items in the car when it left NJ and ****** specifically noted in their system that there was nothing in the car when it arrived there. I've called several times trying to find out where my boxes went and was told I would be called back. I did not receive any calls back. My items are still missing and I have just been ignored by the company. Furthermore, the driver went through my car which I only know because my father's ashes were on the front seat but the box containing the rest of his ashes was in the glove box. Which is beyond disgusting and unprofessional to have gone through my stuff in the first place. 

  • Initial Complaint

    Date:09/19/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid to get my van shipped from Florida to linden, NJ, for $9:50 200 down and $7:50 when the van was delivered now the have it in PA and don't want to deliver it on till the receive more money .I told then I have a signed contract they said don't care I need 1,500 total

  • Initial Complaint

    Date:08/03/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 17, 2022 dispatch called that driver was en route to pick up my vehicle in PA. No prior communication and they gave me a 2 hour window which disrupted my plans. Driver spoke no English, could not communicate with at all. Vehicle was running, no loose or missing parts. June 22, 2022 I got a message from dispatch to call them and the vehicle was enroute to Arizona. I was told by Ali (dispatch) my sunroof had flown off and the car had been driving without a roof on the interstate. The driver didn't notice when this happened. The car was loaded backwards on the trailer which may have contributed to the incident. They offered to pay $25 for a sunroof on a 1985 ******* *** which is no longer in production. I spend the next few hours looking on ebay and trying to find a feasible solution. We go back and forth and never heard from Ali for about a week. Meanwhile, They deliver the vehicle, driver again does not and can not communicate, no post delivery inspection and has us sign an electronic bill of lading. Nothing else on paper was provided. I call their home office and they said they'd call back, no response for 2 days. I call again and tell them that this roof is not able to be replaced for less than $700 (excluding my labor cost and incidental damage to my headliner) and I was wiling to take 500. They start offering 250 and I refuse. They would let the driver pay for it despite the fact that they are insured. They now say this is not their fault and that they will send a bill of lading to confirm but none of the exceptions cover a roof flying off my car. They also said they would give me their insurance but they never responded. My car has since been parked without a roof exposed to the elements. I have continued to reach out to settle this matter amicably but they refuse to do so and just leave their customers out to dry.

Great Silk Rd Transportation Inc is NOT a BBB Accredited Business.

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