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Business Profile

Auto Detailing

House of Sudz Mobile Detailing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Detailing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/08/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 24th I reached out to ********************* to have my **** detailed, the correspondence is listed in the info attached. August 3rd *** came out and "detailed" my car. Upon paying him the outside of the **** looked Phenomenal. Friday is when I next drove my jeep and noticed that not everything had been done that ***** had told me would be done. I reached out to ***** and after a "ill get back to you" I reached out to ***. After saying I was unhappy, he asked why it took me almost a week to email him. I mentioned that I had Messaged ***** and gave him the benefit of the doubt. Time offered to refund me half of the money and mentioned that it was mailed out August 24th, 2023. I have been searching for an address for *** to file a small claims case but have been unsuccessful. I do notice looking at other reviews other people are dissatisfied as well

  • Initial Complaint

    Date:10/02/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Monday, September 18th a technician from House of Sudz Mobile Detailing came to my house to detail my husband's truck and my ******* He did not do a thorough job. I paid extra because I have pets and yet he didn't even clean the inside of the rear windows. There is still dog slobber and nose prints! He used a generic ******** on the floor of the truck making it slippery and dangerous. Overall he rushed through the work and it showed. I called the phone number and spoke to *** who said he was the owner. He apologized and offered a money order of 25% as a refund for my experience and I accepted. It's been two weeks and nothing has arrived in the mail and he does not respond to my text.

    Customer Answer

    Date: 10/29/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by House of Sudz Mobile Detailing regarding complaint ID ********.

    Regards,

    *******************

House of Sudz Mobile Detailing is NOT a BBB Accredited Business.

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