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Business Profile

Radiology

Quantum Imaging & Therapeutic Associates, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Radiology.

Complaints

This profile includes complaints for Quantum Imaging & Therapeutic Associates, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Quantum Imaging & Therapeutic Associates, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:11/06/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received notification that a collection agency had started collection of a debt from this company. I have had no know interaction with this provider and have never seen a bill for any services rendered. They sent me to collections without ever contacting me to say I have a balance or to discuss, or even to give me opportunity to pay. I have no idea what this is even concerning. If this is for a fair and documentable service rendered, then I will pay, but I will not deal with a collections company just because someone at this company didn't do their job. Making me work with a collections company will force me to involve the PA Attorney General, PA Department of Health and Department of State.

      Business Response

      Date: 11/17/2022

      November 16, 2022 
      Dear *** *******: 
      I have reviewed this account and I understand the patient’s concerns. 
      Quantum Imaging &Therapeutic Associates’ radiologists interpret the radiologic studies and transcribe  the report of the findings for services performed at **** facilities.  
      On 9-2-21, this patient was seen in the Emergency Department at **** ******** Hospital. During the  registration process at the hospital, the insurance card and photo ID were not obtained. When the  charges were uploaded into our billing system, this patient was loaded as self-pay and with the address  given to us by the hospital – ** ** ****** ******, York, PA. *****. Two billing statements were sent to  this address, and we did not receive any mail returns. Since we didn’t receive any call or  correspondence from the patient by 12-8-21, this account was turned over to our collection agency,  ****** ** ******* ********** on 12-10-21. 
      On 11-14-22, the patient called our billing company, ******** ******* ***** **********, and  informed them of his new address and insurance information. On this same day, ******* **** ***** was  billed. The service is now more than a year old, and it will be denied as untimely billing. When the  ******* **** ***** denial is received, this balance will be written off.  
      I have also contacted ****** ** ******* ********** and had the account closed so that the patient no  longer receives calls or letters from them. I also asked them to remove this account from the patient’s  credit report as well. It will take approximately 4 weeks for it to be removed from all 3 credit bureaus. 
      If you have any further questions, please do not hesitate to contact me. My information is below.

      Regards, 
      Connie *. R**** 
      Director of Billing, Quantum Imaging & Therapeutic Assoc.  


    Quantum Imaging & Therapeutic Associates, Inc. is NOT a BBB Accredited Business.

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