Complaints

This profile includes complaints for Carney All Seasons, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Carney All Seasons, LLC

  900 Old Bethlehem Pike Line Lexington, PA 18932

  
• 

  Carney All Seasons, LLC

  665 Catherine Street Warminster, PA 18974-2801

  
• 

  Carney All Seasons, LLC

  1100 Industrial Blvd Southampton, PA 18966-4009

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sold me a heating and air conditioning system not sufficient to cool off upstairs after they put in ductwork in two closet then I had to drywall and repaint. Someone came out from Carney and said this was not the way to to. He was the director under the owners and then sent me an email a month later and lied saying it was the right way to go.

  

  Business Response

  Date: 10/10/2024

  Were so sorry to learn that Ms. ********* has felt the need to seek resolution via this method.  The customer contacted us in June of 2023 looking to resolve an issue with conditioning the upper level of their home.  During the inspection to determine the best course of action to resolve the problem, it was determined that the main system for the house was extremely old (20 years +).  Throughout the discussion as to how best spend the dollars budgeted for HVAC, it was determined that while they may need to install a ductless system to address the heating and cooling needs for the third floor, they 100% will have no choice but to replace the system for the main house in the near future.  A quote was provided to add a ductless system to the problem area which would completely resolve that issue, but of course wouldnt help with the age of the system for the main house, and a quote was also provided to replace the main system and we additionally offered to add ductwork into the problem area for $600 with the replacement of this main system that might help the problem area.  Since the main system would have to be replaced in the near future anyway, it was determined it was the best course of action to go that route with the $600 add on to see if that resolved the issue enough.  There was never a guarantee that this would totally resolve the problem, we were working with the customer to make sure dollars were being spent in the wisest way possible.  After learning that while the main system is working very well, the area that was initially an issue isnt completely resolved, we offered to honor the discounted price that was quoted to install the ductless system in that area as a combination project with the main system and also offered additional discounts in consideration of the overall scope of the project.  There was never a scenario where the customer would only have to install a ductless system for the third floor and not replace the main system soon, but there was a possibility that by replacing the main system first, they could save significant dollars.  We tried to do what was best for the customer and offered an additional solution to ensure they wouldnt be out of pocket any extra money.  Unfortunately they seem to be unhappy with our resolution but I am always here to talk and help anyway I can.  The customer can reach out to me directly at anytime at **********************  I hope this explanation helps resolve this issue. 

• Initial Complaint

  Date:08/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I turned my system on in late May. I had a pre-paid regular maintenance check on July 3rd.The 1st tech, *******************, checked out the system and reported no issues. I returned home at 9:30 PM, turned the system off and went to bed. I did not run the system on July 4th.On the 5th, I turned the system on at 9 AM. I went out and got back about 12:30 PM. The air conditioning system was running but the house was warm. By 2 PM, the house temps were 80o.I called Carney and the manager said he wanted to review what happen during the service visit on the 3rd. He called me back and said a tech would be at my house before 7 PM. The 2nd tech, ***********************, came around 5 PM. He checked the outside unit. He came back in a while later and said that I had a leak, the unit was all iced up and the system needed some refrigerant. (There was no indication of icing or leaking made by ************ on the 3rd). He also said he could not continue until I paid $961.00. He called his manager, ****, who said the same thing. Another heatwave was forecasted so I paid.********************* put in the refrigerant and dye on July 5th and said another tech would be out to check for the leak since the dye had to run through the system. The system ran perfectly from the 5th until the 3rd tech, *****************************, came to check for the leak on August 2nd. Using ** glasses and light, he could not find any leak at the outside unit. But he did not have a ladder and could not check the upper level. So now, a 4th tech had to come out.The 4th tech, ********************* with ladder, checked the upper level and found nothing wrong. He also rechecked where the 3rd tech had looked. This time without the ** glasses. He said he found two small leaks where the valves were loose.I emailed the regional manager, *****, on July 11th, telling him the entire problem. He never responded and the system has been running flawlessly since July 5th when the refrigerant and dye was put in after the 1st techs inspection the 3rd.

  

  Business Response

  Date: 08/27/2024

  We are so sorry to hear that ****************** was unhappy with the service he received.  It was our impression that after speaking with our service manager that while disappointed with need for a repair, he understood the diagnostic and the reasons for the charges.  We have reached out to ****************** to discuss this matter both via phone and email and as of the time of writing this response, have not yet heard back from him.  
  
  The series of events outlined in the complaint are accurate enough for the purpose of this conversation with the exception of the insinuation that the leaks were caused by the maintenance visit.  While the timing is unfortunate, the location of the leak that was discovered and repaired by Carney All Seasons was on valves that are only ever used during the initial installation of the system or during a refrigeration repair and would never be touched during a maintenance visit.  It should be noted that we did not install this system and have never done any work on the system beyond maintenance and as such, these valves have never been used by our company.  A photo of the leak source is attached to this email.  
  
  The $961 invoiced to ****************** is the repair cost that covers the refrigerant needed to bring the system back to manufacturer specifications, the injection of the dye pack, all labor for the initial visit and any number of subsequent visits required to locate the leak (often more than one as it was in this case) and the repair of the leak source up to a certain amount of time, which in this case, the final resolution was contained within the original charge.  Also included in the cost, like all our repairs, is the lifetime guarantee on the service as long as the customer remains in our club program.  As for the lack of communication, we very much apologize but we were under the apparent incorrect assumption that the customers concerns were resolved. 
  
  ****************** appears to be asserting that the amount paid should be refunded and the work performed by our company should be done for free.  If we in fact caused, or could have possibly caused the issue we would have refunded the dollars long before this BBB complaint.  However, after careful review, there is no way our service could have caused this issue and the amount invoiced and paid is the appropriate amount for the service that has been delivered. 
  
  I would be more than happy to discuss this off line with the customer and would gladly accept his call if he decides to return my phone call or email.
  
  If there is anything else I can do to assist in this matter, please do not hesitate to reach out.
  
  Sincerely,
  *******************
  Managing Member
  Carney All Seasons, LLC

• Initial Complaint

  Date:03/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -$23k LOUD minisplit, neither Carrier or Allseasons will correct. -I replaced my central air with a carrier minisplit with the upgraded infinity heads. -My sister has **************** rented houses with minisplits -all were virtually silent in my experience.-Immediately after installation, the systems creaked and crackled, incessantly, WHENEVER THE SYSTEM IS running, so loud it disrupts sleep. -The racket is not just when the system turned on, it is ALL THE **** when its RUNNING. -I notified Allseasons. They sent techs out to address the problem with stop gap solutions, again and again they dispatched techs- until I requested/demanded a more permanent solution. Allseasons then had Carrier out to inspect the systems. -The Carrier representative said the incessant cacophony of crackling and creaking sounds from the heads are normal and coolant transfer.-After this I emailed *****, the service manager, if there was any plan to resolve, below is his word for word response:-This is the first time I have ever heard of a Carrier head unit having this issue. The reason why we had the Carrier rep at to your house is because we had not had any feedback from prior installs with respect to this issue With that being said I personally saw the final install and it was very well done, this issue with the unit is Carrier not the install. With that being said, I will reach out to our Carrier rep to see if I can get to a different answer on Carriers part. -I have not heard back from Carrier or Allseasons. -Allseasons didnt even call me for the yearly service in FALL2023. -Here is a video: **********************************************************************************

  

  Business Response

  Date: 03/14/2024

  Were so sorry to hear that the Carrier system does not meet your expectations when it comes to noise levels.  We very much value you as a customer and appreciate your business tremendously- however, as we do not manufacture the system, when it comes to situations like this, we must defer to the manufacturer as to what the best course of action is to resolve the issue. In this case Carrier is saying its normal and no further action is to be taken.  While we understand it still falls short of your expectations,because its working inside of manufacturer specifications, even if we replaced the heads at our expense, it is likely to still miss your expectations of sound quality.  We have already noted your file that as a matter of customer service we will lubricate and adjust your system at the time of maintenance each year at no additional cost *************** membership.  The reminders for this seasonal maintenance go out each year via email and text messages. You can call in to schedule or easily schedule online directly from these reminders.  While we make every attempt to contact you to schedule your seasonal maintenance its always best to reach out to us to schedule a date of your choosing.  Were always here to help with anything and if you would like us to put you directly in contact with someone at Carrier please call us anytime and we would be happy to do so.  Thank you again and we look forward to working with you for your seasonal maintenance.