Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/07/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, On Feb 22, 2023 I ordered custom tail lights for my vehicle (2-door 2010 ***** *****) for $1,086.5 USD, which, when itemized, includes a base cost of $475, ceramic coated lenses ($50), Optional RGB Color Changing Functions w/ ********* Controller ($200), Optional Tail Light Assemblies ($300), Blacked Out Internals, and taxes. On Mar 15, I received it and learned it did not fit my vehicle, then contacted the company for return/exchange. I was given the option for both, however to exchange, the seller asked for an additional $695, saying he would not provide color changing functions (saving $200), and that I need to ship in my existing tail lights for modification (saving $300). He did offer to black out the internals ($25) and provide the animated start up sequences.I refused and requested the refund, stating that the surplus charge was over budget and illogical given nearly all features are removed. A few days later he replied he would "eat the costs" and that "at the end of the day, [he] want[s] you to get what [I] originally wanted." I agreed, and on Apr 2, I shipped my lights.I received the lights on Apr 28, and began installing May 21. Numerous connections were missing and the internals were not blacked out, as agreed upon in writing.I reached out via email on May 21 and May 23, then by text on May 24, 25, 29, and on their Instagram profile on May 21, May 24, and Jun 1, from which they deleted my comments, but did not respond until after I submitted a chargeback with my bank Jun 2. They responded angrily at the chargeback, claiming the product works, without addressing any of the photos or descriptions of the problems I've sent over the past few weeks. They claimed they built me my tail lights "for FREE", however if I place a new order on their site for what I received, it amounts to less than $550. I paid $1,086.5 and received my own lights rendered defective and missing agreed modifications. Further contact can be seen in the images below.

  Customer Answer

  Date: 07/03/2023

  [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  At this time, I have not been contacted by Wise Detailz regarding complaint ID ********.
  
  Regards,
  
  *********************