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Business Profile

Hotels

Fallon Queen Hotel Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/31/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a reservation for the hotel through ******* on January 6th, 2025, for a stay from January 17th to January 19th, 2025, totaling $225.74. The images posted online showcased an attractive property that seemed ideal for my needs. I also visited the hotels website, which featured appealing photos and a well-designed layout. Interestingly, after a conversation with the hotel, the website became inaccessible, and I am now unable to find it.Upon arrival, we were taken aback to find that the windows were boarded up and the building appeared abandoned. The hotels check-in time was listed as either 4:00 or 4:30 p.m., so we arrived around 3:00 p.m. to explore the town. When we first approached the hotel, the doors were locked and the lights were off, which struck us as odd, as it is unusual for a hotel to have locked doors during operating hours. We returned at 4:00 p.m., around the designated check-in time, only to find the same situation: locked doors and no lights. We waited until 4:30 p.m., but the doors remained locked. I attempted to call the hotel, but the line went dead with no answer.We eventually left, seeking a refund, although the insurance I purchased was of no assistance. I tried to dispute the charge through my bank, but the hotel falsely claimed that we had checked in and checked out, asserting that services had been provided. I have substantial evidence proving that we left ********** after the hotel doors were locked. Despite reopening the dispute, the bank initially denied my claim.After further contact with the bank, I was instructed to call the hotel. I spoke with ********, the owner, who did not offer an apology. Instead, she questioned the validity of my account and implied that I was fabricating the situation. She claimed that the booking had been canceled and that we never checked in. When I called again for confirmation, ******** abruptly ended the conversation and refused to continue speaking with me.

Fallon Queen Hotel Inc is NOT a BBB Accredited Business.

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