Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I inquired about services from Shank Waste in February. I called to ask the price of their services, etc. I recently received a bill for 176 dollars. I have never agreed to receive their services, nor have leased their garbage can. I called their establishment and was treated with disrespect and told even though they have not picked up my garbage, that this bill will not go away. I feel this is theft on their part. How do you charge someone for services never rendered? I could not get this solved over the phone, which is why I am reporting this to the BBB.

  Business Response

  Date: 08/01/2024

  ***** ****** ******** ***************************
  ***** ********* **** *** **** ***** **
  *** ****************************** ********************************
  ******** **** ********* ******** *****
   
  Hello,
  
  In response to the above claim.  This account has been closed, there is no balance on the account & any collections proceedings have been reversed.
  
  I have addressed this issue with the customer service rep that dealt with the account & apologize for any miscommunication.
  
  If you have any further concerns, please let me know.
  
  Thank you

• Initial Complaint

  Date:02/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company is holding customer's payments causing the customer to incur late fees.
  
  12/15/2022 bill issued; due date 1/15/2023; Bank Bill Pay requested on 01/09/2023; Bank advised it was delivered on 01/11/2023; payment cleared bank on 01/20/23.
  
  This same type of incident also occurred back for the October, 2022 billing cycle. Again the payment was sent 10/07/2022, payment cleared bank on 10/20/2022. This type of processing by this company is being experienced by other consumers.
  
  Why is the check having a delay in processing affecting senior citizens on a fixed income.

  Business Response

  Date: 02/27/2023

  Hello,

  In regards to this complaint, we do not hold customer's payments. We process customer's payments daily. This customer pays thru his bank & we receive checks were are posted to the accounts.  We don't have control over how fast we receive these payments.  I have removed the late charge on his account.  We do have several options to pay if paying thru his bank is causing a delay in us receiving their payment.  

  This customer has been paying this way since 2019 with no issues.  Again, we do not hold payments for any customer, they are processed as we receive them.  If further information is needed, please let me know.

  thank you

  Sherri A** D*******

  Vogel Disposal Service Inc.

  ************

• Initial Complaint

  Date:12/20/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company's online payment system accepted my payment as submitted online. A week later I received an email and voicemail with no information other that they were trying to reach me. I returned the phone call and the email with no reply. Two weeks later I received an additional email with a new invoice adding an additional "NS Fee" of $35. Upon calling the company I was informed that the fee was for their bank not being able to process the payment. They said that I likely typed the account number in wrong and because their bank charges them a fee I was required to pay the fee. They called me back a day later and offered to reduce the fee to $20 however, it is not in my agreement nor in the online verification of payment that any penalty, including charges from their bank would be my responsibility. I am not able to choose another company due to an exclusive contract with my borough. The arbitrary charging of company operational/banking fees should not be the responsibility of the customer.

  Business Response

  Date: 01/10/2023

  When a customer makes a payment online we do not know what the banking account # is. The customer enters it then we receive the funds a few days later  for the payment made so we don't know right away that any check is coming back NSF   We had received notice from our processing company Forte that this payment was returned NSF due to the fact that the account # was not entered correctly.  This was not a valid account #.  When we receive a notice back our policy is to call the customer, charge the account back the amount of the transaction along with a $35 NSF charge which is what we did with this account.  

  After conversation with the customer & my collections person, the customer said she didn't enter the wrong # & refused to pay the $35 NSF charge.  As a courtesy, we told her we would adjust the charge to $20 which is what we did.  She again stated she would not pay it & if she did we would be hearing from an attorney.  We did nothing but try to help buy reducing the $35 to $20 for the NSF.  

  Our website along with our guidelines to any customers clearly shows that a a fee will be assessed for any returned checks not honored by the bank.  see below:

    PAYMENT: Payments must be received in our office by the due date or a minimum $10.00 late charge will be added monthly to accounts remaining unpaid. A late notice will be sent, and any unpaid accounts by the date specified in the notice will have service suspended until paid in full. In addition, a $10.00 restart fee will be added to your account. Any check not honored by the institution drawn upon and returned will be assessed a minimum $35.00 service charge

   

  If you need any further information regarding this matter, please contact me & I would be happy to help.

   

  Thank you 

  Sherri *** D*******