We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Plumber

Rick’s Plumbing, Heating and Cooling

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plumber.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    October 20,2022 Rick's installed a new humidifier on my heater. I paid $525.00 with a credit card. I was told that When the temperature went below 35 degrees, the humidifier would turn on. It did not turn on. I contacted Rick's. On November 29, 2022. Rick returned to assess the humidifier. He said it need a new part. He would get the part and return to fix it. That is the last time I heard from him. The office does not return my calls: 2022:11/30;12/9;12/12;12/15;12/19; 2023: 1/3/;1/10;1/17;1/27/ **************************************** *****************************************

  • Initial Complaint

    Date:12/15/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/05/2021 I paid for a new gas boiler which was supposed to come with a new auto-feeder, new pipe connections, new circulator pump, etc. About 2 weeks or so after it was installed, I had to call **** back out because my radiators were not getting warm. Someone came back out and I had no more problems last year.This year I go to turn on my heater and there is no water in my system. I called **** on 11/10 and automatically got a voicemail. I leave a message and receive a call back within an hour. I didnt catch the name of who I spoke to, but it wasnt ****, and he gave me an appointment for the next day. We agreed for a tentative 12pm, but he wasnt sure yet exactly what time they would come out. He verified my email address and said I would receive an appointment confirmation shortly. I did receive an email but the time said 12am midnight for 11/11 instead of 12pm noon. No one showed up or called me. I then asked my contractor to look at the heater and he said that I did not have an auto-feeder. I called again on 11/12, 11/18, 11/19, and 11/22. I clicked on the link in the appointment confirmation and it took me to another website with his company name where you can schedule appointments, pay bills, and send messages but the web address is not connected to his name in any way. I tried to schedule appointments there which were always denied, but no one would respond to my messages on the website. On 11/19 I went to ****s “location” at **************************** and the store was vacant with “For Lease” signs over it. I saw a man moving boxes into the storefront and I asked him if he knew ****. He smirked and said, Yea he's out of business. I was confused. I had just talked to someone the week before and got an appointment. I asked him if he knew how long he'd been out of business and he told me 4 or 5 months. Then with the same smirk he asked if I had a contract with ****. When I replied yes the man LAUGHED AT ME and said, well you better call him!

  • Initial Complaint

    Date:11/04/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted with Ricks Plumbing, Heating and Cooling in the first week of January 2022 after receiving an estimate for installation of a new boiler in December 2021. Rick required a 50% deposit ($4,300) and indicated at the time of contracting that the boiler would be installed in January/February in time for use during the winter. He later canceled installation dates on 4 separate occasions for a variety of reasons ranging from “no longer the winter so we have time”, “forgot to schedule the boiler to be delivered”, and “too busy and need to finish a big job”. Finally, the Owner informed me in October 2022 (incredibly 10 month after receipt of the deposit) that he was no longer interested in performing the work due to staff issues and an alleged back injury. Although the business verbally stated that they would refund the deposit, it has been 2 weeks without receipt of the same. Now we are heading into the winter with 2 kids and without a reliable boiler. Even worse, prices are up over 30% from bids received in 2021 and supply chain issues are a problem for installation before the upcoming winter. I’m very disappointed in the communication and suspect I have an issue getting my hefty deposit back. They haven’t been truthful to date so I have no reason to believe “a check is in the mail”. I have offered to pick up my refund check personally but that offer hasn’t been accepted based on the involvement of an alleged third party bookkeeper. 

Rick’s Plumbing, Heating and Cooling is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.