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Business Profile

Health Club

Planet Fitness Harrisburg North

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Club.

Complaints

This profile includes complaints for Planet Fitness Harrisburg North's headquarters and its corporate-owned locations. To view all corporate locations, see

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Planet Fitness Harrisburg North has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:10/17/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ****** from the North location said she would call me back to see what she can do about my refund from planet fitness 10/17/2023 canceled my membership back on September 6, 2022 Started membership in July 2022 Called spoke with East location manager on 10/17/2023 and was advised she couldn’t do anything about this and said someone spoke to me in November of 2022 I never spoke with anyone back in November of 2022 at planet fitness. I called in August of 2022 around the end of the month I went to the north Location in September of 2022 to cancel as advised I don’t remember who I spoke to and never received an email from them confirming the closed account that I was supposed to receive. $338.78 Planet Fitness owes me From September 2022 when the account should have been cancelled until today September 2023 including yr fee of 39.00 to the monthly fee of 23.06 10/17/2023 Called and spoke with ****** left message for ****** 2:09pm was advised ****** was on her lunch and I did say I wasn’t rushing her just wondered if she heard back from her boss yet. I’m confused that my membership was canceled over the phone with ****** a manager at the North location. I was told memberships cannot be canceled over the phone ****** was very helpful Started July 25,2021 $19.19 was my pro rated amount. August 18, 2021 $23.06 was the start of a full month payment September 2, 2021 first annual fee of $39.00 dollars was removed from my account **** area director manager North location Received another call back and was advised that I should have been on top of the company making sure my access was canceled and no refund was issued. I wasn’t given anything from my visit on the 6th of September 2022 I was just told I’d receive an email confirming my cancellation. Money was still be deducted from my account for fees and monthly membership. I was only aware of this once I got notified of an overdraft to my checking account. That’s when I checked and realized it was never done.

    • Initial Complaint

      Date:09/08/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called Planet Fitness to see if my account was active due to me seeing charges of 31.99 per month on my bank statement for over a year without my knowledge. I only asked because I figured I would go even though I canceled two years ago. They advised that I had a overdue balance of 80 dollars. I asked how when I have just looked at my statement and money has been coming out of my account each month even though I canceled. I advised to speak with someone they gave me a corporate number which was just a toll free complaint hotline. I then looked up the owner of the company which is Argonne National. I called they took down my information and said someone would reach out. I would like a refund from the day I canceled to the day I spoke with someone. I have not had any thing resolved no matter how many steps I take. It is very frustrating.

      Business Response

      Date: 10/04/2022

      Our Area Director has contacted ************ to resolve the issue. 

    Planet Fitness Harrisburg North is NOT a BBB Accredited Business.

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