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Business Profile

Trampolines

Get Air

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Trampolines.

Complaints

This profile includes complaints for Get Air's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Get Air has 2 locations, listed below.

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    • Get Air

      5125 Jonestown Rd Lower Paxton, PA 17112-2990

    • Get Air

      3823 Union Deposit Rd Harrisburg, PA 17109-5920

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/16/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I attended Get Air on April 30th, 2023 for toddler time from 8-10 AM. We frequent Get Air for toddler time, well at least up until that day. The place was filthy. They had a brand new person (literally their first day) checking people in. He had no idea what toddler time was and thus charged everyone by the hour. Toddler time is only from 8-10 AM and people were still standing in line at 9:30 trying to make it in for toddler time. There was food all over the floor, stuff spilled, it was absolutely disgusting. All of that said, the most alarming situation was that a net in their playground tower broke. They had to push a toddler back up with his legs so he wouldn't fall a story down and hit the floor. The only other lady working (who was not working the front desk) brought out zip ties and simply zip tied the net back up and went about the day. It's apparent there's a staffing shortage at this location which of course is plaguing the entire country. That said, and when it becomes a safety issue for children, perhaps they should consider closing until they can adequately clean and maintain safety standards instead of caring only about profit. This will be a huge issue once a child gets injured, or worse. The Get Air website has an entire section regarding their commitment to cleanliness but the Harrisburg location has not been upholding that commitment. It's both filthy and unsafe. Get Air corporate needs to really take a close look at this place before someone gets seriously hurt.

      Business Response

      Date: 07/02/2023

      Thank you for bring these issues to our attention. We apologize for any issues you experienced at our park. We take all of your concerns very seriously.   We take great pride in our cleanliness and safety at our property.  We have changed staffs completely over on May 1 including myself the new manager and addressed all of your issues with them in our daily meetings.  Since receiving this letter we have received many compliments with our new staff for service and cleanliness.  I do hope you come try us again in the near future.  We have trained our new staff with safety and cleanliness as the number one priorities followed by events we have at the park.   

      Sincerely,

      ***********************

      Get Air Harrisburg.   

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