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Business Profile

Ambulance Services

Trans Med Ambulance Svc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ambulance Services.

Complaints

This profile includes complaints for Trans Med Ambulance Svc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/25/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My father was transported from a hospital to a rehab his insurance never received a claim from trans med ambulance service. I made the credit card payment not knowing what the cost for their service. They told me over the phone his insurance would cover it and I would be reimbursed the charge was $732 for a mile and a half ride. My father has a wrist tag FALL RISK and oxygen while being transported. He has heart disease and other respiratory ailments he is 87 years old.

      Business Response

      Date: 08/15/2023

      August 7, 2023 
      In regards to the complaint issued against our company with the following code: ********-*****, we respond as follows: 
      There are a few discrepancies we would like to correct. 
      First, all patients are notified in advance of what the cost of their transportation would cost them if their insurance doesn't cover the cost of the transportation. 
      Secondly, This person was never told over the phone the insurance would cover the cost of the transportation and that she would be reimbursed, we do not charge a credit card until we notify the card holder that the transportation wasn't covered by their insurance. 
      In summary, our company has to follow strict guidelines set by ********. The patient in this complaint did not meet the Medical Necessity requirements set forth by ********. While the family may believe differently, the claim was in the end denied by ********, and the family was instructed on how to file an appeal. 
      The family did submit an appeal to ********, ******** requested our records which were sent, and in the end, ******** gave an unfavorable decision to the family. 
      Any further questions can be directed: 
      Director of Community Relations 

    Trans Med Ambulance Svc is NOT a BBB Accredited Business.

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