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Business Profile

Apartments

Union House Apartments

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 12th i received a day eviction notice to pay $4081. I spoke with **** ****** the building manager here at Union House and said I thought it was wrong. She didn't want to hear it so I went over her head and called to NY to the home office and spoke with ***** *******. ***** said she would set up a meeting with me, **** and ****** *****, ****'s regional director. After that meeting ****** returned to NY and maybe the 2nd week of July had emailed me my rent ledger from the very 1st month that I had moved in here which was end of August/beginning of September 2019 til June 30th 2023. By this time it was saying that I owed $4685 in back rent, which I wasn't denying that I may owe some back rent but I didn't think it was that much. I just wanted them to look over it but they refused to look over it and do the math. So I had done the math and had 2 other people do the math and 2 of us figured that I was ahead as of June 30th. When I went to **** and told her this she said she would talk to ****** and 2 weeks later I had to go ask her about it and she said that no ****** said no that there were 12 months that I didn't pay rent in the passed 4 years. But they didn't take into consideration the 17 times that I had paid over $1000 or more, there was 1 month i had paid $4000 towards my rent in 1 month!!! So they both are REFUSING to do the math on my rent ledger!!! But yet she will not follow thru and evict me either. I have a disabled daughter and there is a handicapped apartment that has been empty for months and I keep asking to move into it and **** will NOT let us until I pay the $4685 BUT yet she will not do the math or work with me!!! This is going on since June12th!! I have tried to contact whomever I can to help. I made a complaint with the Attorney General and now rumor has it she wants to give the handicapped apartment to someone that isn't even handicapped. She is very spiteful!! I need help with this!! I also have phone calls into Fair housing if they callme

    Customer Answer

    Date: 11/22/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Union House Apartments regarding complaint ID ********.

    Regards,

    *****************************

Union House Apartments is NOT a BBB Accredited Business.

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