We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Baking Supplies

The Heritage Flour Baking Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Baking Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/28/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered (order #****) from The Heritage Flour Company four Organic Einkorn pancake mix gift boxes. The total charged to my **************** by their company came up to $52.95 on Jan. 8th, 2025. In the last few days, I have attempted to contact them via email and phone calls to their business. I have received zero contact back from the company. At this point, I dont even know if their business is legitimate or even existing. If the business is legitimate, I would at least like to have my product or be refunded.

    Customer Answer

    Date: 02/07/2025

    The owner of The Heritage Flour Company contacted me & issued a refund as of today February 7th, 2025. 

    I would really like to thank the Better Business Bureau for taking the time with this matter to help me resolve this issue. 

    ********* Hernon 

    Business Response

    Date: 02/27/2025

    Dear ****-***,
    Today I received a second letter from the BBB addressing the complaint you received from ******************************* you will find the email I sent her as soon as I received the first complaint.  Please note the following:
    As per the email we sent to Ms. ****** which, in combination with the screenshot I took of Ms. ******** order as it showed on our Malvern Farmers' Market page, I hope explains well enough why she didn't receive her order.  The mistake was on her part, not ours.  On the other hand, we were derelict in answering her email/phone calls, but I, personally, am out of the office more than I am in nowadays, and this has been an ongoing situation for the past fifteen months as my husband has had two strokes since then, and currently needs 24-hr care.  I delegate as best as my memory allows me to, but not well enough obviously.
    I hope this adequately explains the situation at our end. Many apologies for all the inconvenience.
    best, 
    ******** *******

    Hello, *********,
    A letter from the BBB alerted me to the fact that you had placed an order with us you had not yet received, which was very surprising because we are not behind in shipping out orders.  As it turned out, I couldn't find your order on our mail order page, but I did find an email confirming the order and subsequently found the order on our **************** order page.  Apparently, somewhere along the line during the ordering process, you ended up selecting shipping from the local Malvern Farmers' Market, which we stopped attending this past year, thus giving us no reason to access its particular page any more.  Regardless, many apologies for the mix-up.
    I tried to give you a call earlier, and will try again tomorrow to find out what you'd like us to do about the order.  We can ship your order Tuesday, if you so wish.  Otherwise, will be happy to refund.
    best,
    ******** *******
    owner
    The Heritage Flour Baking Co.
     
    ******** *******
    *********************************************************************************
    *****************************************************************************************


    Heritage Flour Baking Company

     

The Heritage Flour Baking Company is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.