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Business Profile

Building Materials

Certainteed Corporation

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Building Materials.

Complaints

This profile includes complaints for Certainteed Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Certainteed Corporation has 14 locations, listed below.

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    Customer Complaints Summary

    • 36 total complaints in the last 3 years.
    • 17 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/19/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought the CertainTeed Presidential Roof. It came with a warranty of 50 years. It didn't even last 20 years and the ridge caps have blown away. I have had 2 roofing contractor out and both of them are in agreement that it was installed properly. I have sent and filled out all the warranty information to Certified. But for months we have been getting the run around. My husband and I are in our late 70's and we go over to the neighbors yard to retrieve our ridge caps from their yards. Anything you could do would be greatly appreciated.

      Business Response

      Date: 02/03/2023

      We have responded to your concern; we have sent a settlement release to your email.  Please call Tech Services at 1-************ so we can further help you in this matter. 
      Thank you, 
      CertainTeed Tech Service Rep.

    • Initial Complaint

      Date:10/06/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      denied shingle warranty I moved in this house brand new construction in 2009 by 2014 one of the two roofs needed replaced shingles were sliding off like wet paper. I knew they were defective yet the company said no they were fine.Any idiot can see they were cracked curling and not worth two nickles I suffered many loses cause of this needed both roofs replaced prematurely repairing ceilings from water leakage and I want my money im out.I would like the company to contact me directly Im very upset

      Business Response

      Date: 12/30/2022

      11/29/2022 

      Dear *** *******, 

      CertainTeed LLC has received your correspondence dated November 2, 2022 and we have reviewed ******* *******'s file. 

      CertainTeed was contacted on July 11, 2018 regarding a shingle issue at the above-referenced property. CertainTeed promptly sent a warranty claim kit to the homeowner, which requests that shingle samples, photographs and a completed evaluation form be submitted to our lab. We received the requested samples and information in our lab on July 18, 2018. 

      An evaluation of the warranty claim was completed on July 19, 2018 and a determination was made to reject the claim per the terms of the Asphalt Shingles Limited Wind Warranty (5 years), which was in effect when the shingles were installed. A rejection letter was sent to the homeowner with a copy of the warranty. 

      I have enclosed a copy of the limited warranty for the specific product and year the shingles were applied for your review. 

      If I can be of any further assistance, please do not hesitate to contact me. 

      Sincerely, 
      Bob M***** 
      Technical Service Representative 
      Technical Service Department Roofing Products Group 

    Certainteed Corporation is NOT a BBB Accredited Business.

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