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Business Profile

Check Cashing Services

Money Mart

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Check Cashing Services.

Complaints

This profile includes complaints for Money Mart's headquarters and its corporate-owned locations. To view all corporate locations, see

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Money Mart has 90 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/21/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I found out through my ******** intuitive account that there was a data breach on my name that I had also received the middle class tax refund the money Mart card and I never did I called tax franchise board and they told me to call the money Mart so I did I called and explained the situation I uploaded some documents and they still are denying my claim I never received this card and I never used it and I just want my middle class tax refund money they have sent me a new card but yet have they resolved it

    • Initial Complaint

      Date:10/18/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In the summer of 2018, I took out an installment loan with Money Mart for $2500. In August of 2018, I went into the store with cash and paid off the loan. I have since thrown the receipt away, that was 5 years ago. My credit score recently started declining and in looking at my credit report, I found a debt in collections for the loan for Money Mart stating that I have not paid it. I just want this resolved. I have been working to improve my credit and this debt that I do not owe is affecting my credit score and I am not willing to pay a loan that I paid in full 5 years ago. I also feel that if I owed any money, I would have been contacted 5 years ago and not now.

      Business Response

      Date: 11/06/2023

      This complaint is under investigation and the consumer will be contacted directly for resolution.

    • Initial Complaint

      Date:03/20/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      II took a monthly pay day type loan from the Money Mart in Flagstaff AZ and my payment was/is due on 8 March 2023. I always had the option t pay in cash or using a debit card. Today I went by the Flagstaff Branch to pay in cash. There was a sign on the door closed indefinitely. I called the main customer service number asking if where the nearest branch is, approximately 150 miles from my house and I have a meeting in Gallup NM tomorrow. I told them I would not be able to get to a location that was open until Friday and they needed to delay my payment until then.. They said they could not do that and I m unable to put the cash back into my account. the number called was**************. It is their fault that they closed their branch in ********* and they did not notify me.

    • Initial Complaint

      Date:02/23/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cashed a check from an accident/settlement at store #**** on precisely 02/16/2023 it is now 02/23/2023 and still my funds have not "cleared" in their system. My check was for a high amount and I was charged $2,564.48 but still have not even received my funds. I want a full refund. I am in a financial hardship at the moment.

      Business Response

      Date: 03/30/2023

      This complaint is under investigation and the consumer will be contacted directly for resolution.

    Money Mart is NOT a BBB Accredited Business.

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