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Business Profile

Construction Services

Balfour Beatty Communities, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Construction Services.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/28/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am having issues with apartment lease billing issue and I was told buy the leasing office that I will be paying $1322 after moving out and now they are telling me that I will be paying them $2203 to them and according to the lease it says 1322 and I did talk to the leasing office and they said take it to the billing department and the billing department said take this issue to leasing management and leasing management told me it’s above her pay grade and the only on can answer is the corporate office located in Philadelphia I do have all the Paper work and recording from leasing office and billing department

  • Initial Complaint

    Date:08/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to address the distressing situation at my home, **************************, which was severely affected by a flood earlier this month. Unfortunately, the basement is still under construction, with the walls cut out about 3-4 feet from the ground. As a consequence of the flooding, the old concrete/brick walls in the basement, previously painted white, have peeled off, revealing the presence of black mold. This mold issue has had a significant impact on my health, leading to breathing issues and a persistent cough that has been difficult to overcome. Balfour Beatty knew about the history of flooding in this home, which not only flooded the basement but also resulted in water spewing from the garage during heavy rain. I have not witnessed any workers attending to the basement for the past week, and possibly even the last 10 days. This lack of progress is deeply concerning, especially considering the visible black mold that requires immediate remediation. Additionally, some of my belongings salvaged from the flood are still in the yard, awaiting relocation back into the basement. However, due to the current state of the basement and the mold issue, it is unsafe to proceed until the situation is appropriately addressed. Since relocating to ********** in 2020, I have endured three flooding incidents, with the most recent one occurring earlier this month. If Balfour Beatty had demonstrated a stronger commitment to the responsibility of providing safe and secure living spaces for service members, rather than prioritizing profit-driven decisions. The limited communication with housing regarding the situation has exacerbated my concerns and added to the stress surrounding the circumstances. Considering the extent of the issues and their impact on my health and personal belongings, I am requesting that no rent be charged until I leave for retirement in the summer of 2024. Relocating my family to another home prior to my summer 2024 departure is not an option.

Balfour Beatty Communities, LLC is NOT a BBB Accredited Business.

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