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Business Profile

Doors

Cypress Door & Glass LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Doors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/10/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired this door repair company to fix our pocket door that was broken from the track up top. The repair was done terribly. The door doesnt open and close properly, it rubs on the door frame. Also, they removed the molding from around the door and when they replaced it the work was so sloppy it looks as if I did it myself. The nails are sticking out of the frame and the glue they used to put it back on is visible. I called and reported my complaint and asked for a refund. They finally agreed to $200 refund that was supposed to be sent back to our Zelle account within 3-5 business days. It has now been well beyond that and we havent received any refund. I have called over 10 times and every time they keep telling me a manager will call me back. No one has ever called me back. Im concerned this company is a scam especially since no one will ever let me talk to a manager and I cant seem to get my money back. I also offered to have someone else come fix it again and they said theres no technician in your area anymore. I dont trust this company at all. Ultimately I want all of my $500 back that I paid for the sloppy job that was done. This job was completed a few weeks ago and I have called to follow up every day without any real resolution or ever speaking with a manager.

    Business Response

    Date: 12/02/2024

    Hello, 

    Please see the attached email from the compliant. You filed the complaint against the wrong company. Please remove this complaint. 

    Customer Answer

    Date: 12/04/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    **** *******

Cypress Door & Glass LLC is NOT a BBB Accredited Business.

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