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Business Profile

Gastroenterologist

Main Line Gastroenterology Associates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gastroenterologist.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/19/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to visit the Mainline Gastroenterology on 9/28/22. I paid my copay of $50 and gave them my insurance information. They sent a claim to ***** for $270. ***** paid them. I never wen there again. Fast forward to today, 10/19.23 I received a call from a collection office stating that I owe Mainline Gastro $479. I owe them nothing.

    Customer Answer

    Date: 10/26/2023

    I received a voicemail from the doctors office. They called my job and left the following message:

    Hello *******,
    You have a new voicemail from ** ********* you can call them back at ************ They called Submitted 5/3 ************ on Thursday, Oct 26th, 2023 at 2:24 pm.
    You can also access your voicemail from within the ***** App @ ********************
    The following is a transcription of the voicemail:
    this message is for ******************************* this is ******** i'm a patient advocate for main gi my number is **** ***** **** ***** ***** **** **** **** **** ***** i'm a option **** i'm ******** i just wanted to let you know that the date of service that you were questioning was a clerical error it is being corrected now i've contacted **** ***** it was pulled out of collections and your account is now corrected i just wanted to give you that information and let you know i wanted to give you a verbal if you still have questions you can absolutely call me i'm here each day until three thirty thank you bye bye

    Did you know?
    You can download the ***** desktop app for ******* & *** @ *******************************

  • Initial Complaint

    Date:07/21/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Main Line GI billed for 2 separate visits; the first a Dr. Consultation  and the second an endoscopy. Both were valid visits that were then processed through insurance. For the first visit I received a bill that was paid the day I received it via their online payment portal. I just received a new bill that did not reflect the payment and threatened to turn over to collections. I contacted the central billing office and provided them with the online receipt for their own billing/payment system. They are still unable to verify. For the second procedure I was told I needed to pay upfront via a credit card what I would have owed for insurance deductible. I did so in the office. The amount I was charged was significantly higher than the deductible. I am now receiving a bill that does not reflect the office payment and in fact suggests there is a balance due. I am due a refund of $134.77

    Business Response

    Date: 10/28/2022

    Morning!

     

    Regional Gastroenterology Associates dba Main Line Gastroenterology Associates has reviewed the dispute and resolved the complaint with the customer.  After reviewing both accounts for the patient, all payments have been applied with no balance or refund due.  The concern about the upfront payment applies to the Endoscopy Center, which is not billed or collected by Regional Gastroenterology Associates dba Main Line Gastroenterology Associates.  We sincerely apologize for any inconvenience or delay in the resolution of the patient’s account. 

     

    Lauren E*****

    Director, Revenue Cycle Management

Main Line Gastroenterology Associates is NOT a BBB Accredited Business.

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