Complaints

This profile includes complaints for K F J Enterprises, LLC.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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K F J Enterprises, LLC. has 10 locations, listed below.

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  K F J Enterprises, LLC.

  59 General Warren Blvd Malvern, PA 19355-1245

  
• 

  K F J Enterprises, LLC.

  1509A Lititz Pike Lancaster, PA 17601-6505

  
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  K F J Enterprises, LLC.

  400 Loucks Rd York, PA 17404-1724

  
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  K F J Enterprises, LLC.

  831 E Lincoln Highway Coatesville, PA 19320

  
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  K F J Enterprises, LLC.

  436 Eisenhower Dr Hanover, PA 17331-5221

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/15/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Have been trying for two months to have my loveseat replaced because it is not repairable and i keep getting the run around by the store management team i would like my loveseat replaced My Lease Agreement *****

  Business Response

  Date: 04/13/2023

  We are in receipt of the customers complaint dated April 5, 2023.  The store General Manager met the customer at their residence.  The customer admitted the loveseat was damaged over a year ago and out of good will, the General Manager replaced the loveseat in March 2023.  The customer has since paid off the account in full on March 22, 2023.  The Regional Manager also contacted the customer to ensure that they are fully satisfied!

  Customer Answer

  Date: 04/13/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

• Initial Complaint

  Date:02/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a floor model sectional but they delivered one they had in the back that was repossessed.. the guy delivering it laughed and told us the floor model was still in the store.. my sister was a witness to it all.. I called the manager ***** first because every piece was broken in some way then when the guy told me it’s not the one I ordered I called again.. ***** the manager swore that it was the floor model . I even said if I came down to the store would the sectional I ordered still be there he said no .but the guy at my house said it was… A couple days later I called because I found another broken piece this is when he tried to gaslight me and said I ordered the used one and that’s why I got a good price.. I asked him to stop lying.. I called *****’s corporate number to complain and they said they would have someone call me .. and it was ***** that called .. on top of all of this they broke my front door.. I got a mattress as well but again it’s not what I ordered.. I really need help.. I don’t think I should have to pay for this at all .. classic bait and switch ..it was a lie and I’m mentally exhausted from this all.. I just don’t want them to do anything.. the company needs to charge off everything due to mental abuse from the management

  Business Response

  Date: 02/27/2023

  
  Thank you **** for your quick response!
  
  Here is our response to the complaint 
  
  We are in receipt of ************** complaint dated February 10, 2023.  ************ came in on Black Friday to shop at our Lancaster location.  She noticed a living room set that was marked clearance (retail sale only) at the back of our floor.  She asked if she could make payments on the set instead of paying for it all at once.  We agreed to put the living room set on a lease agreement and she was happy.  The same day, she decided to sign-up for a mattress as well. 
  
  ************ put $0 down towards the living room set and $78 on the mattress.  We delivered the merchandise to her without any damages to the house and she signed a delivery ticket indicating that she was satisfied with the delivery.  ************ has not made any payments on her 2 accounts since 11/25/2022. 
  
  Per the General Manager, We explained to her that she signed the lease agreement for pre-leased merchandise at a significantly discounted price!  We offered another living room set to which she declined because it was not as good of a deal as the one she received on clearance.  We have tried to resolve this issue with ************ a number of times but she wants it all for free.
  
  According to the lease agreement that she signed; she does have a right to terminate the agreement with no penalty.   To date, she has not paid any monies towards the living room set and her options to keep the merchandise is to make the payment or return it.  During our conversation with ************ on February 11, 2023, she requested us to pick up the items on February 17, 2023.  She will have no further obligations with us once the merchandise is returned.
  
  As a one-time deal and in an attempt to win ************ back as a customer, we will give her $100 off her next lease agreement with us. 
  
  If she has any further questions, she can contact the store manager at ************.
  
  Sincerely,
  
  ***********************
  
  Thank you again!
  
  ******************************* *****
  Office Manager/Executive Assistant
  KFJ dba Aarons Corporate Office
  ******************************************;
  **********, ** 17111
  O: ************
  F: ************

  Customer Answer

  Date: 02/27/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  Im rejecting it because everything in their response was a lie!! Its sad because the manger is never going to be held accountable for his wrong doing
  
  Regards,
  
  *****************
  

  Business Response

  Date: 04/28/2023

  We are sorry ************ feels that way.  We pride ourselves on the quality of our service and welcome the opportunity to discuss it further with her.  Our Regional Manager did attempt to reach out to *********** but the number we have on file is disconnected.   We would urge her to call ************.  
  
  Our Regional Manager did note that she also opened another account with our Red Lion Aarons store and recently returned the living room set there as well.  ************ is well within her rights to return the product at any time per our lease agreement and when she is ready to come back to our Aaron's store, she is welcome the use the $100 credit per our letter dated February 27, 2023.   
  
  Sincerely,
  ***********************