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Business Profile

Piano Movers

Lewis Piano Movers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Piano Movers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/25/2025

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sale was made for a piano July 2024. Called to request needs, business agreed to deliver to second floor of residence. Upon arrival it was said a lift was needed and would call me back to schedule a date and time. After a week they expressed they would need to charge me again to move the piano.
  • Initial Complaint

    Date:08/28/2024

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired Lewis Piano Movers to move a piano on Tue Aug 27, 2024. Upon the completion of the move, we payed them $300 (the actual cost was $295) via Zelle at the Zelle account provided by the merchant. The ***** transfer did not complete immediately therefore we paid them $300 in cash. The merchant did not provide us a receipt for the cash payment. Sometime later the same day, the Zelle transfer did complete and the $300 was sent to the merchant which my bank also confirmed. Since then, we have been requesting a call/text/email response with when/how the merchant plans to returned us the $300 in overpayment however they are not responding. We have a witness that we paid them the $300 cash and we have attached the Zelle transaction below. We have also tried filing a complaint to both the ** and **************, VA police departments however Fairfax County non-emergency police **** said that because this is deemed as a civil matter, we will have to contact the court or a lawyer therefore in the meantime we wanted to request BBB to help us in anyway they can.Thank you.

    Customer Answer

    Date: 09/11/2024

    Dear Better Business Bureau,

    Thank you for your assistance in getting this matter to the merchant's attention.  There are two files I wanted to share which shows our written correspondence with ************************************************* Movers via email and text messaging.  Please notice the merchant's reaction to our message which starts with "To whom it may concern".  Lewis Van, the owner,, reacted to that message with "love"!  This is just one proof of how the merchant simply does not want to bother returning our $300 of over-payment let alone call us back to discuss what our concern is.  Also, I wanted to clarify that, the business is based in ************* and not in ***  Their business address is, ************************************************************************ and the phone number is **************.  Another phone number we have, a cell phone number, is ************.

    Once again, we are grateful for your support to us and the rest of the consumers who experience such issues.

    Thank you and kindly contact me if you have additional questions.

    Sincerely,

    *** ******

    Business Response

    Date: 10/08/2024

    To whom it may concern,

    This is a scam, his Son was given the $300 back. They already tried complaining through tha App they used. The App, Thumbtac, has already dismissed this bogus complaint. This is really embarrassing.  What should I do?

    Thanks,

    van

    Customer Answer

    Date: 10/09/2024

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: 22210712

    Dear BBB,

    Thank you so much for continuing to assist me with this complaint. 

    I am rejecting this response because:  Van is simply dodging the fact that he never returned the $300 in over-payment.  The piano seller and his wife were present at the time I paid Van $300 via Zelle and just a minute later I paid him $300 because the Zelle transaction did not complete right away.  He has to date NEVER responded to even discuss this matter over the phone because he is not afraid of keeping the extra $300.  In my original submission of the incident on BBB, I had provided attachments which shows Van's unresponsiveness and vague responses. 

    Yes, we complained to Thumbtack as well however because they cannot assist when cash payment is involved they deemed case as a closed matter as far as Thumbtack is concerned.  I will continue to dispute this matter one way or another.

    Van is a rude and unprofessional individual.  His condor was well noticed by all parties present at the time of the piano move.  My son has nothing to do with the monitory transaction between Van and I.  Van needs to prove that he has paid back $300 to my son which he cannot because he has not.   If did then he needs to prove when and how?  He does not have my son's phone/email to pay him electronically, e.g., via Venmo and neither did Van came in person to pay the $300 back to anyone.  He is outright lying and introducing unnecessary variable to distract us from the real crux of the matter.  He has NEVER refunded me or my son the $300 over-payment electronically or via cash.  Just to remind him, the Zelle transaction had completed sometime AFTER he left my property and as soon as I learned this, I requested him to refund the $300. 

    It is incredibly difficult to understand and believe that a company who claims to be the TOP piano movers in the Wash. DC area has engaged in such business practice.  It is fraudulent and I will keep fighting the matter - I have what I need to substantiate this matter in the court of law and he very well is aware of it.  He is dismissing this matter because he thinks that the client will not pursue any legal actions.

    Regards and sincere appreciation,

    ******* ******







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