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Business Profile

Property Management

First Capitol Property Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this complaint on behalf of ***************************. I have been appointed by the ****************************** to serve as his Payee/Representative to pay his bills out his SSA income, and to handle any financial issues for *****, as he cannot read or write.*****'s rent with a property managed by First Capitol ended, and he wanted to get his security deposit refunded to him. He was hit with a list of charges for things we believe was from the previous tenant, as the day after the previous tenant left, ***** moved in. One of those charges is $300.00 for cleaning. ***** was renting one-half of a trailer. My house is substantially bigger than that, and I am charged $80.00 for cleaning it. The cost for this is ridiculous. He should not be responsible for cleaning the oven and stove, as he has never used it due to his inability to read, which First Capitol was aware of since he first rented the place. He hasn't used the stove at all since he was there. The total charges exceeds the $900.00 and they are requesting a payment of funds over $900.00. We are seeking receipts of work done after the previous tenant vacated the property, to assure the work was actually done prior to ***** moving in. We are also seeking the full re-imbursement of *****'s security deposit, and a zero-balance of any amount over $900.00, as well as any invoices from the work done after ***** moved out, to insure that the work was and is being done, and not a case of First Capitol Management Company keeping the money with no intent of having the work done, both before and after ***** was renting at **********************************************************.

First Capitol Property Management is NOT a BBB Accredited Business.

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