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Business Profile

Lawn Care

Vet Pro Lawn Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn Care.

Complaints

This profile includes complaints for Vet Pro Lawn Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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Vet Pro Lawn Service has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/28/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      we prepaid for all the Lawn services for 2023. Two of the services were not performed and the business said they would send a refund back in November 2023. Also in 2023 their worker damaged our fence on two different occasions which I had to pay the fence repair that I was told would be reimbursed also. we spoke to the owner of this business back in April 2024 and he said he had been sick, etc. but would get this taken care of. As of today, August 28 nothing has been done.After many phone calls, texts, and voicemails have been left with no answer. Also have sent copies of this invoice several times no reply. People should not do business with this company.

      Customer Answer

      Date: 08/28/2024

      the owner of the business lives at

      **************************

      ****************************

       

      Customer Answer

      Date: 08/28/2024

      the owner of the business lives at

      **************************

      ****************************

       

      Customer Answer

      Date: 08/28/2024

      my correct phone number ************

      Veteran's Pro cell numbers

      Owner - ***** ***** ************

      Business ************

       

       

      Customer Answer

      Date: 09/24/2024

      I was able to contact the owner of the business and he told me that because of some health issues that he has been having that they were trying to get things sorted out and back on track. He said to please allow them time to get their business back in order and they will send a refund check. although I have been waiting over six months, I will give them the benefit of the doubt before I call a lawyer. 

    • Initial Complaint

      Date:01/22/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We paid $620.10 for lawn care service. Out of the $620.10 paid $238.50 was for the 2023 fall overseeding of our lawn, this service was not done. We have tried to contact the VetPro Service via phone calls, left several messages and via e-mails, all with no communication back. We would like our money refunded! How can this company be held accountable for charging for services never received?

    • Initial Complaint

      Date:11/06/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Pre paid for lawn fertilization services which included five individual visits. We only received three, after numerous telephone calls and texts to ***** at Vetprolawn wondering where they were and when would they be coming.

    • Initial Complaint

      Date:11/06/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid for 5 treatments lawn care in April 17 2023. Received 3 with begging them to come , now no response by phone or text .

    Vet Pro Lawn Service is NOT a BBB Accredited Business.

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